Requirements:
Grade 12 qualification Minimum 12 months experience of GDS systems (preferably Amadeus) Travel Industry experience Previous experience in an IATA ticketing environment Ability to work to high levels of accuracy and attention to detail Highly organised with the ability to work to deadlines IT Literate with knowledge and experience of MS products (Word, Excel, Outlook, internet) Strong numeracy skills with good financial awareness skills Experience of the group air market Geographical awareness Duties will include but not limited to:
Making group bookings as requested by our internal customers with contracted air service providers by phone, GDS, e-mail and portals to suppliers both in the UK and worldwide. Making amendments to group bookings previously made with our suppliers Obtaining ad-hoc quotes from miscellaneous suppliers Interpreting and co-ordinating airline booking information via Amadeus (queue management) Advising internal departments and colleagues of airline schedule changes where appropriate Using knowledge and experience to estimate rates for low-cost airlines currently not on sale Issuing and distribution of all air ticket documentation within defined timeframes Ensuring the smooth running of all the preparation work running up to the ticketing function Issuing of tickets including any required post-ticketing administration and coordination Naming of inputting APIS details for group bookings travelling with low cost using websites and supplier portals Ensuring the accurate and timely processing of all re-issued tickets and airline refunds Ensure all eligible refunds, including APD, are requested in a timely manner. Contribute to improvements to processes and procedures by identifying and communicating ideas and solutions that will have a positive impact on our internal and external customers Participation in the emergency procedure as required.  Full training given Provide support to other team members where appropriate within the wider business Participate in any activities or projects on a temporary or ad hoc basis to support business aims and objectives In return, a highly competitive salary package is on offer including the opportunity to work for a dynamic, international travel agency.