Reporting to the AVP, AI Strategy & Initiatives, the AI Transformation Delivery Director is a consultant-minded professional who can deliver on our global AI priorities, obsess about customers, and is excited to drive a highly visible, strategic portfolio of transformation programs for Manulife. The desired candidate will lead and deliver the Global Chief AI Officer’s strategic initiatives, including our multi-year Generative AI program, an enterprise-wide transformation program that delivers in-year value for our business through global use cases and future value through scaling infrastructure. The role will work with Global and Segment AI Working Groups, Segment AI Leads, and the Global Transformation Portfolio team to champion and deliver the Global CAIO’s strategy. This involves owning the overall outcomes of the Global CAIO’s portfolio of initiatives, directly collaborating on program deliverables with key stakeholders and professionalizing program management activities so that teams can focus on driving results. The individual must effectively and regularly communicate with key senior stakeholders as well as with external partners. To be successful in the role, the candidate must be outcomes-oriented, possesses demonstrated experience in delivering highly visible transformation programs focused on emerging technology/capabilities into a global organization, and has the ability to craft compelling business cases to drive change as a team. Experience in delivering analytics/AI projects is an asset. **Key Accountabilities** _AI Transformation Delivery_ + Own the overall outcomes of key programs in the Global CAIO’s portfolio + Deliver against our strategic transformation roadmaps in collaboration with the AI Leads and multiple functional and technology stakeholders + Act as an AI champion across the organization, ensuring a focus on driving outcomes and impact throughout execution + Provide thought leadership to use case teams and workstream leads, helping to connect the dots between use cases and workstreams, broader goals in our global AI strategy, and Manulife’s strategic priorities + Sees the big picture and has a vision for alternative approaches to getting the job done _Delivery Excellence_ + Professionalize and continuously improve program delivery practices to ensure delivery adaptability, execution consistency, and audit readiness + Develop and implement recommendations on the evolution of our programs to proactively address upcoming organizational needs + Understands nature of impact and creates lessons learned for future delivery + Partner with the AI Program Management Lead to implement enhanced program practices across the CAIO’s program portfolio _Stakeholder Engagement & Communications_ + Actively influences and/or partners with stakeholders to deliver priorities + Provides effective and timely communication within the program team, stakeholders, sponsors, and Executives + Develop and present updates on portfolio outcomes/impact to date, findings, and/or recommendations to an Executive audience + Collaborates with the AVP, Global AI Strategy & Initiatives and AI Communications Lead to evolve Manulife’s AI narrative _Annual Planning & Business Case Development_ + Lead the annual Book of Work planning processes for the Global CAIO to ensure Global AI strategic priorities are enabled for execution + Develop compelling business case narratives and materials to secure investments necessary to execute on the Global CAIO’s priorities + Partner with the AI Program Management Lead to drive the planning, mobilization and stakeholder engagement required to develop business cases + Partner with the Head of Transformation Portfolio to ensure alignment with the organizational delivery framework, including but not limited to cost-benefit analysis, risk assessment guidelines, etc. **Job Requirements** + 10 years of hands-on experience in transformation program delivery and execution excellence + Proven track record in delivering a program that brings in emerging technologies / capabilities into a global organization + A proven track record of leading business cases or complex sales pursuits to deliver on stakeholder/client outcomes + Experience in delivering large-scale AI and/or Generative AI programs involving cross-functional technical teams, business partners, and change management partners + Ability to communicate effectively in both technical and non-technical terms, verbal and written, to both a Senior Executive audience and project delivery teams + Strength in effectively articulating the business opportunity, solution vision, possibilities, and outcomes to technical and non-technical audience + Demonstrates strong interpersonal skills and ability to navigate tension with diplomacy and confidence + Strength in collaborating and partnering with business/functional stakeholders, data scientists, data engineers, architects, and vendor SMEs across a global, distributed environment + Strong critical thinking and analytical skills, copes with complex situations using both skills and experience to lead to the right outcomes + Use knowledge of the discipline to recommend and execute alternate approach options based on current project obstacles and objectives + High standard of work in transformation delivery, applying skills and experience to execute on priorities, influence stakeholders, and develop deliverables + Constantly learns from successes and failures + Knowledge of corporate function processes and capabilities + Has expertise in managing both waterfall and agile project methodologies; PMP or CSM designation would be an asset **_When you join our team_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Referenced Salary Location** Toronto, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $105,750.00 CAD - $190,350.00 CAD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con recruitment@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.