Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Come join our team and experience Workday + HiredScore! As a Workday + HiredScore AI Success Manager, you'll be a pivotal change agent and transformation partner for our customers. You will guide them through the behavioral, operational, and cultural shifts required to unlock the full value of their AI investments. We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through hands-on advisory and structured value frameworks, we help customers reimagine workflows, drive measurable outcomes, and achieve sustainable adoption. Our global team spans North America, EMEA, and APAC, and is unified in our mission to empower our customers to succeed with AI.

About the Role

The AI Customer Success team is dedicated to engaging with every customer, ensuring they realize tangible, ROI-driven value throughout their journey with Workday + HiredScore. Our focus on workflow transformation and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs, serving as their trusted Workday partner and expert in AI value realization. Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success.

Responsibilities:

Serve as a strategic partner to customers, guiding them through the organizational change and workflow transformation required to maximize the value of AI.

Align AI initiatives to high-impact, ROI-driven use cases and drive measurable business outcomes for our customers.

Lead proactive, high-complexity engagements to ensure ongoing adoption and value realization at key milestones of a customer's journey.

Use data from production environments to continuously optimize AI utilization and communicate the business impact of our solutions.

Act as a liaison between the customer and product teams, effectively communicating the Workday + HiredScore AI roadmap and gathering feedback for product iteration.

Collaborate cross-functionally with internal account team members to create a seamless and optimal customer experience.

Develop customer champions and advocates to drive internal momentum and expand the footprint of AI solutions.

Expected Results within 3-6 months:

Possess a deep understanding and expertise of Workday + HiredScore's AI products, services, and offerings.

Independently manage a portfolio of key enterprise customers in North America, providing strategic account leadership.

Develop comprehensive account plans that identify and expand opportunities for AI value realization and secure upsell opportunities.

Manage and establish strong, executive-level relationships with key decision-makers and stakeholders.

Drive measurable customer AI outcomes, as demonstrated by early successes in workflow transformation and product adoption.

About You

Basic Qualifications

Minimum of 5+ years of experience in a customer-facing services role (customer success, consulting, account management, or value management) within a complex software or SaaS environment.

2+ years of demonstrated experience with AI/ML products or solutions in a customer-facing capacity.

Deep expertise in Talent Acquisition or Human Resources, gained from working in recruitment, TA, or supporting customers within the HR technology industry.

Other Qualifications

Proven expertise in leading and managing complex, strategic customer engagements.

Consistent track record of collaborating and building strong, positive relationships with customers, including at the executive level.

Excellent verbal and written communication skills, with the ability to chair meetings with executive leadership and present complex concepts clearly.

Proven ability to engage and collaborate across multiple company functions (Sales, Services, Product Management).

Bachelor's degree or equivalent work experience; Business or Technical degree preferred.

Ability to travel up to 30%.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.GA.Atlanta

Primary Location Base Pay Range: $113,300 USD - $170,000 USD

Additional US Location(s) Base Pay Range: $107,700 USD - $191,300 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!