Company Description

Informa is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide.

Informa Connect, is the world’s leading facilitator of knowledge sharing and business connections. We connect communities around our leading brands, through year round provision of high quality digital and face to face content, networking and professional development and learning opportunities. We provide the highest-quality content and thought leadership alongside platforms for connecting and collaborating, giving our customers real advantage. We are the world’s largest events producer with several thousand events annually welcoming 150,000 delegates in over 70 countries.

Technomic has provided foodservice clients around the globe with the research, insights and strategic consulting support they need to enhance their business strategies, decisions and results. Our services range from major research studies and management consulting solutions to online databases and simple fact-finding assignments. Our clients include food manufacturers and distributors, restaurants and retailers, other foodservice organizations, and various institutions aligned with the food industry.

Job Description

This role is based in Chicago, IL.

We are seeking an experienced AI Interaction Designer/AI Experience Architect to join our team. In this role you will be instrumental in designing and optimizing conversational AI experiences for our B2B AI platform. You will combine technical expertise in AI systems with strong user experience design test skills to create intuitive, effective AI interactions that drive business value.

Key Responsibilities

Design, develop, and curate high-quality question-answer pairs to train our B2B AI systems on proprietary dataCreate comprehensive prompt libraries tailored to different personas, use cases, and business contextsDrive AI adoption across the organization through effective prompt engineering and user experience designAnalyze AI interaction patterns and optimize conversation flows based on user feedback and performance metricsCollaborate with data science, product, and business teams to align AI capabilities with business objectivesDocument best practices for AI interaction and establish standards for prompt engineeringConduct regular testing and quality assurance of AI responses and conversation flows

Qualifications

Required Qualifications

3+ years of experience in UX design, conversation design, or related field with focus on AI/ML systemsDemonstrated expertise with multiple conversational AI models (e.g., GPT-4, Claude, Llama, Bard)Proficiency in SQL for database querying and data analysisExperience creating training datasets for machine learning modelsStrong understanding of prompt engineering techniques and best practicesExcellent written communication skills with ability to craft clear, concise, and contextually appropriate contentExperience designing for different user personas and business contexts

Preferred Qualifications

Background in natural language processing (NLP) or computational linguisticsExperience with RAG (Retrieval-Augmented Generation) systemsKnowledge of semantic search and vector databasesFamiliarity with AI evaluation frameworks and metricsExperience in B2B software environmentsPortfolio demonstrating successful AI interaction design projects

Skills & Attributes

Creative problem-solver with strong analytical thinkingDetail-oriented with excellent quality controlAbility to translate complex technical concepts into user-friendly experiencesCollaborative team player who can work effectively with technical and non-technical stakeholdersPassion for emerging AI technologies and their practical applicationsUser-centered design approach with empathy for end-user needs

This posting will automatically expire on Aug 12, 2025.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patternsGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environmentBroader impact: take up to four days per year to volunteer, with charity match funding available tooCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job movesTime out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a yearCompetitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discountStrong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and moreRecognition for great work, with global awards and kudos programsAs an international company, the chance to collaborate with teams around the worldThe salary range for this role is $140K-$160K/YR based on experience. 

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.