Kforce has a client in NYC that is seeking a dynamic and detail-oriented AI Enterprise Operations & Monitoring Support to support a rapidly evolving process for managing Assistant monitoring and enterprise tool enablement. This role blends operational execution, stakeholder coordination, communication expertise, and technical awareness to help deliver on the company's AI vision. As a core member of the team, you will support end-to-end workflows related to user access, governance processes, stakeholder engagement, and product awareness. You'll also serve as a key point of contact for users and teams across the firm, helping to ensure a high-quality experience with GPT-powered tools and strong alignment with internal risk, compliance, and reporting standards. Monitoring, Governance & Adoption Enablement: * Assist with monitoring and governance processes for ChatGPT Custom GPTs and the new Chat Assistant, helping shape and refine the program * Coordinate governance-related workflows, particularly around the review and approval of custom GPTs * Ensure compliance with internal policies by liaising with relevant governance, risk, and compliance teams * Provide guidance to users on AI capabilities and communicate tool features, limitations, and best-use practices in an accessible and engaging manner Data Analysis & Reporting Support: * Analyze datasets to identify patterns, anomalies, and emerging issues in user activity, access trends, or GPT performance * Contribute to the development and refinement of internal tracking, reporting, and workflow dashboards * Apply a practical understanding of reporting tools to support transparency and insights for leadership User Support & Escalations: * Serve as an additional point of contact for user inquiries and escalations, including during live office hours, team inbox monitoring, and Viva Engage channels * Respond with clarity, professionalism, and a user-first mindset