AI Adoption Lead - Services Knowledge Management **General Information** Req # WD00084268 Career area: Services Country/Region: Malaysia State: Wilayah Persekutuan Kuala Lumpur City: Kuala Lumpur Date: Wednesday, July 16, 2025 Working time: Full-time **Additional Locations** : * Malaysia **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Key Responsibilities** + Translate complex, AI-driven initiatives into clear, actionable communication for internal stakeholders, including contact centers, technicians, and business teams. + Drive user adoption of new AI tools by clearly articulating the scope, timing, and benefits of upcoming changes. + Facilitate weekly stakeholder update sessions to share progress, gather feedback, and align on key decisions. + Partner with Knowledge Management & Enablement team members to understand project details, user needs, and upcoming feature launches. + Create concise and engaging content to support awareness, onboarding, and process change communications. + Use data and analytics to monitor adoption, assess impact, and continuously improve user engagement and business outcomes. **Required Qualifications** + Bachelor’s degree or equivalent experience. + 2+ years of experience in a services support role within a technology company. + Excellent verbal and written communication skills, with an emphasis on clarity and simplicity. + Strong ability to manage multiple projects and deadlines independently. + Fluent in English and comfortable working with global, cross-functional teams. **Preferred Qualifications** + Experience in change management, user enablement, or communications for AI or digital transformation projects. + Familiarity with contact center operations and related technologies. + Demonstrated ability to collaborate with project managers, subject matter experts, end users, and vendors. + Analytical mindset with the ability to use data to influence decisions and measure success. **About You** You are detail-oriented, creative, and passionate about helping others succeed. You enjoy simplifying complexity and creating order in fast-moving environments. You’re a natural communicator, a team player, and passionate about improving the service experience through innovation and enablement. **Additional Locations** : * Malaysia * Malaysia