Key Responsibilities Respond to customer queries via phone, email, and chat in French and English Resolve customer issues efficiently, professionally, and with empathy Escalate complex queries to the relevant departments when necessary Accurately log all customer interactions in the CRM system Assist customers with account issues, billing inquiries, and product information Follow up with customers to ensure resolution and satisfaction Maintain up-to-date knowledge of products, services, and company policies Contribute to continuous improvement by providing customer feedback and identifying process inefficiencies Requirements Minimum 3–5 years of experience in a  international call centre Fluent in French  and or Spanish (native or professional level) and English Experience working remotely US hours Strong IT skills: confident using CRM systems, helpdesk platforms, and Microsoft Office Suite Excellent communication and problem-solving skills Ability to multitask, prioritize, and manage time effectively Customer-oriented mindset with a passion for service excellence South African ID or Residence or valid Refugee status Permit is essential