What You’ll Do:

Responsible for expediting more complex incoming repair-related requests from drivers, associated vendors, and various enterprise-wide entities and communicating outcomes to appropriate partners. Actions must be performed ensuring the safety of drivers, equipment, and related freight carried.

·        Review and address email messages and other communication channels and take appropriate actions.

·        Receive and address incoming calls via pre-defined call queues

·        Access OEM websites to review action codes from units and take appropriate steps to resolution.

·        Maintain constant and concise communication with appropriate groups, including vendors and internal departments, regarding status of repair decisions and related issues.

·        Ensure all DOT/FMCSA Regulations, Local, State, and U.S. Xpress procedures and standards are followed.

·        Make proper notation of any occurrences handled using Cetaris Maintenance Software, AS400, and XPM.

·        Obtain estimates and scrutinize repair costs; authorize repairs and work performed.

·        Follow up for repair completion and payment.

·        Ensure all Warranty parts are shipped and tagged to appropriate terminal.

·        Code all RCC and WO events appropriately.

·        Will authorize higher monetary level of work orders. 

·        Mentors junior level Triage agents through coaching and example.

·        Perform other duties as assigned.