The Agency Transition Program Manager plays a pivotal role in shaping the future of agency workforce by enhancing the potential and overall effectiveness of the teams.

In this role, it will lead key projects from inception to completion, ensuring that our agency leaders are equipped with the skills and tools necessary to meet current and future challenges. The incumbent will be responsible for designing and executing professional programs that are tailored to the specific needs of the business unit.

Position Responsibilities:

Project Initiatives Management:

Develop and maintain comprehensive documentation for all development initiatives, ensuring clarity and accessibility for all stakeholders.Coordinate project kick-off meetings, ensuring alignment of objectives and responsibilities among team members and stakeholders.

Change Management Planning and Execution:

Design and implement change management strategies to support successful adoption of new processes and initiatives.Collaborate with stakeholders to understand change impacts and devise plans to mitigate resistance and enhance acceptance.Monitor and report on change management progress, adjusting plans as necessary to ensure successful implementation.

Engagement and Communication Coordination:

Develop and implement a comprehensive communications strategy to effectively disseminate development initiatives and performance management processes.Reinforce communication channels to ensure all stakeholders are informed, engaged, and aligned with organizational goals.Coordinate with key stakeholders to ensure alignment and engagement in development initiatives.

Maturity Assessment:

Conduct maturity and organizational health index assessments to evaluate current capabilities and identify areas for improvement.Develop action plans based on assessment findings to enhance organizational maturity and readiness for future challenges.Continuously monitor industry news and reports to remain informed about the latest developments and best practices.Evaluate and benchmark current company practices against industry standards to identify areas for improvement.Build and maintain a strong professional network with industry experts, thought leaders, and key stakeholders.

Required Qualifications:

Bachelor's degree in Business Administration, or a related field.5+ years of experience preferably in the same industry.Proven experience in managing engagement, design, and communication.Demonstrated experience in change management, project coordination, and documentation.Experience in conducting any organizational maturity and health index assessments.Strong understanding of assessment tools and methodologies for evaluating competencies and team dynamics.Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at various levels.

Preferred Qualifications:

Capability to develop and implement alignment-focused communication strategies.Proficiency in building and maintaining effective relationships.Skills in managing and executing initiatives efficiently.Ability to conduct assessments and develop improvement strategies.Understanding of change management principles to support process adoption.Aptitude for identifying issues and crafting effective solutions.Attention to detail.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid