Are you ready to elevate your career in the dynamic world of finance? Join our Agency Securities Finance Client Operations team, where your skills will drive excellence and innovation in the Discretionary Securities Lending business. As part of our Asia Pacific (APAC) operations, you'll have the opportunity to shape the future of securities lending programs for a diverse client base. This is your chance to be part of a global network that values client-centricity and service quality. Embrace the challenge and discover the impact you can make with us.

 

 

As a Client Operations Associate in Agency Securities Finance Operations, you will be instrumental in building strong client relationships and ensuring consistent service quality. You will collaborate with partners across our Commercial & Investment Bank to enhance client-centricity and overall service excellence. Your role involves providing equity and fixed income securities to broker dealers, facilitating their trading strategies. With access to 5 trading desks globally, you will be part of a team offering 24-hour service in 37 different markets. 

 

Job Responsibilities

 

Manage Agency Securities Finance Clients effectivelyRepresent the Client within JPMorgan to ensure alignment with specific program parameters and reporting requirementsRepresent JPMorgan agency lending’s service delivery to the clientAct as the primary entry point for client inquiries, concerns, and requestsPromote escalation of client service delivery issues to relevant internal JPMorgan parties for timely resolutionParticipate in regular internal non-lending specific JPM client virtual team or health check meetings as requiredCollaborate with Securities Lending Onboarding for incremental on-boarding and off-boarding, ensuring timely and accurate updatesLead client training sessions on-site and online related to JPMorgan Access, promoting full self-serviceProduce Client Performance decks, including executive summary, commentary, charts, graphs, and benchmarking dataPrepare client reporting to ensure alignment with client deliverables and expectations

 

Required qualifications, capabilities and skills

Sound knowledge of Global Financial MarketsMinimum 5 years of client facing experience Proven track record in a busy / dynamic operations environment with an ability to work under pressure and to strict deadlinesGood understanding of Microsoft Excel A strong controls focusFluency in English and Japanese is required both speaking and written

 

Preferred qualifications, capabilities and skills

Experience in Securities Lending, Collateral Management, Settlements or Trade Support/Middle Office rolesExposure to digital tools such as Alteryx, Xceptor, Tableau and PythonUnderstanding of the workflows of a custodianBachelor degree or above preferred