Agency Operations Director
Publicis Media
Company description We think big. And act bigger. Stay versatile and interconnected. We approach everything with an inventive spirit and rigorous mindset. Individually we’re great, but as a team we’re unstoppable. Together, we seek out opportunities, frame problems and solve complex challenges. Our collective brilliance exposes breakthroughs. Our capability unleashes creativity. We pursue a new perspective and deliver a new kind of ROI. Zenith International is the central team, primarily based in London, supporting our local Zenith markets, leading new business efforts, developing thought-leadership, and driving network development for our 250 offices across 95 countries with over 8,000 staff worldwide. We house a large team of multi-faceted communications planners, digital and innovation specialists and client leadership teams. Our global client portfolio comprises a range of category leaders including Adobe, Reckitt, TikTok, Edrington, Coty and Electrolux. Our Commitment At Zenith International, we believe that fostering an inclusive culture where all talent can thrive makes our company stronger and help drive invention in the work we do for our clients better. We also believe it enables a greater idea exchange that fuels innovation and best reflects diverse consumer experiences. We are committed to encouraging our talent to participate in Publicis Groupe’s wide variety of talent engagement and inclusion programming, which includes professional development experiences and participation in the company’s many business resource groups. These include VivaWomen!, Égalité, MOCA (Men Of Colour Alliance) and more than a dozen others that are thriving across our network. Through advocacy, education and inclusion we foster greater collaboration among our people, which in turn inspires work that provides better experiences for our clients and their consumers. Overview About the role.... This role is responsible for the smooth running of the Agency operations and includes elements of governance, operations, culture and people management. The ability to work across Teams and the strategic foresight to anticipate challenges is imperative in this role as is the ability to think bigger picture whilst managing the details. Responsibilities About the work.... Operations Working closely with the MD and the SLT to ensure Agency objectives are being accomplished – driving collaboration, supporting the growth agenda, driving network connectivity, identifying and driving improvement projects Working closely with senior leaders to ensure their time, priorities and objectives are effectively managed Work alongside Talent, Finance, and Commercial leads in relation to client allocation, resource utilisation & management, timesheet process & management, budget management for Comms, Culture and travel Travel Champion for Global team based in London Culture & Climate Lead culture initiatives for the agency - working alongside the Culture Collective Committee, Comms, Talent and Publicis Groupe UK Act as a liaison between Zenith International Managing Director & wider SLT regarding the company’s climate, employee well-being and related projects / updates Team / People Management Manage admin support across the SLT / wider agency via 3 Personal Assistants – mentor and coach the Team and manage overall performance Work alongside Comms, Design & New Business Teams in relation to client events & pitches Other Create / review legal documentation, one pagers, presentations, emails Involvement in ad-hoc projects & initiatives as required Ensure consistent messaging for the agency / Groupe Qualifications What you need to succeed.... Demonstrable experience of leading strategic agency operational projects Working knowledge of the industry environment is preferred Exceptional written, oral and presentational skills Persuasive and inspiring communication style and effectively influence stakeholders at various levels within the Groupe Confident, yet able to remain calm under pressure Highly adept at prioritising a busy workload with multiple stakeholders Forward thinker – proactive problem solver Comfortable working in a diverse, fast-paced, international business Good computer literacy across MS Office As a representative of Zenith International and the senior management you support, it is imperative you are reliable, of the highest calibre and completely trustworthy with the ability to demonstrate discretion #LI-MP1 Additional information Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).
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