Do you love books, authors, and literary agencies? Are you looking to lead initiatives that make a tangible impact on authors, agents, and readers? Are you a customer-obsessed individual with a passion for solving problems and supporting an innovative and growing business?

We are seeking a driven, influential, self-sufficient, experienced professional to be a crucial front-line interface between Amazon and literary agencies. The Agency Experience Manager represents the voice of literary agencies and the voice of the author to partner teams, gathering insight and delivering input to help inform how the Books team iterates and launches new programs, tools, and services to help authors grow their audience. You will act as an internal ambassador for agent and author needs, enabling Amazon to drive and iterate a best-in-class support system and publishing experience. Opportunities await strong candidates looking for a dynamic, challenging, innovative, and fun work environment.

The ideal candidate must be able to work at both strategic and tactical levels, managing account and customer experiences, analyzing data, proactively solving problems, influencing partners and management, and defining strategies and best practices. We are seeking someone with a demonstrated history of successful vendor/account/customer relations, using customer insights and data to identify and prioritize opportunities. Flexibility and the ability to prioritize in a changing business setting will be key to success. The ideal candidate should be comfortable operating in a fast-paced, ambiguous environment where clear-cut solutions may not be apparent. Our team culture is goal-oriented, collaborative, entrepreneurial, and driven to achieve results.

In this position, the candidate will:
- Deliver timely, accurate, and professional account support
- Relentlessly advocate for agent and author needs, supporting their businesses by influencing management, stakeholders, and product teams
- Work with partner teams to develop and execute programs that support agents, authors, and readers
- Provide clear oral and written communication externally to agents and authors and internally to business stakeholders and senior management
- Demonstrate an appropriate sense of urgency and advocacy in escalating and resolving issues
- Develop and lead long-term strategies and programs, exceeding quality and productivity goals
- Engage with and learn about teams across the Books organization