In short, as the Agency Compliance Specialist you would be in charge of responding to formal complaints and inquiries from outside agencies including the BBB, CFPB, and Attorney General Offices. This team is a part of the Compliance department and responds on behalf of DriveTime, Bridgecrest, SilverRock, and GoFi.

In long, the responsibilities include investigating, drafting, and submitting responses to a wide variety of escalated customer complaints. Excellent writing skills are imperative, as our responses are a representation of the company, many of which are visible to the public. This position requires collaboration with customers, internal departments (e.g. Customer Relations, Legal, Collections, Retail, etc.), and external agencies.

So What Kind of Folks Are We Looking for?

Established knowledge of company policies and procedures

Analytical skills to research and identify root cause of customer dissatisfaction

Exceptional communication skills in working with customers, internal departments, and upper management

Ability to multitask and prioritize responsibilities

Ability to organize personal workflow, find solutions, and maintain deadlines

Self-starter, with a voracious appetite for knowledge and always looking to improve

The Specifics.

Excellent verbal and written communications skills

Composure 

Planning and Organizing

Drive for Results

Personal Leadership 

Technological proficiency

Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered