Aftersales Administration Support
Zeiss
Aftersales Administration SupportDo you want to take on a new challenge?Welcome to ZEISS.ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.
ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.What you’ll be doing.Working within the Industrial Quality Solutions (IQS) department, at ZEISS, we are looking for an Aftersales Administration Support to support both our Service and Applications teams, contributing to the smooth running of our aftersales operations by managing contracts, scheduling engineers, and helping us improve the way we work.What You’ll Be Doing:Processing service quotes and contractsManaging case handling – from issue logging to proactive follow-upScheduling engineers for installations, repairs, and preventative maintenanceHandling inbound customer calls and managing department inboxesSupporting internal and external customers through excellent communicationOrganising inbound/outbound deliveries and ordering spare partsProviding general administration supportAssisting with complaints handling and case resolutionWhat We’re Looking For:Experience with Salesforce Familiarity with SAP S/4 or SAP CRMProficient in Microsoft Office toolsAble to work efficiently under pressure, with strong attention to detailA team player and an excellent communicatorCurious, organised, and eager to improve processesCustomer-first mindset and a strong work ethicWe want you!With motivation and passion, you’ll fit right in at ZEISS!We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future.If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!
ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.What you’ll be doing.Working within the Industrial Quality Solutions (IQS) department, at ZEISS, we are looking for an Aftersales Administration Support to support both our Service and Applications teams, contributing to the smooth running of our aftersales operations by managing contracts, scheduling engineers, and helping us improve the way we work.What You’ll Be Doing:Processing service quotes and contractsManaging case handling – from issue logging to proactive follow-upScheduling engineers for installations, repairs, and preventative maintenanceHandling inbound customer calls and managing department inboxesSupporting internal and external customers through excellent communicationOrganising inbound/outbound deliveries and ordering spare partsProviding general administration supportAssisting with complaints handling and case resolutionWhat We’re Looking For:Experience with Salesforce Familiarity with SAP S/4 or SAP CRMProficient in Microsoft Office toolsAble to work efficiently under pressure, with strong attention to detailA team player and an excellent communicatorCurious, organised, and eager to improve processesCustomer-first mindset and a strong work ethicWe want you!With motivation and passion, you’ll fit right in at ZEISS!We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future.If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!
Your ZEISS Recruiting Team:
Abigail Hannaby, Charlotte Marriage, James Lawn, Kate Benyon, Natarlee Lawrence, Suya Rolph
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