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Cleaver Brooks Sales and Service is looking for an Aftermarket Product Line Manager to join our team. Reporting to the VP Sales, the Aftermarket Product Line Manager is responsible for overseeing the day-to-day operations of the aftermarket parts sales department including but not limited to oversight of the aftermarket sales staff, order processing, parts sourcing and customer service. This role will be responsible for growing aftermarket parts sales volumes across all product lines of Cleaver Brooks. The Aftermarket Product Line Manager will identify and understand the total market for this product line, prepare revenue budgets and identify areas for growth and/or threats, maintain the product line business plan as well as oversee the day to day sales operations for the product line.  The Aftermarket Product Line Manager will also be responsible for coordinating with internal and external stakeholders to ensure customer satisfaction and operational efficiency.

Job Location: preferably - Dallas, TX (also Chicago or Houston)  

Essential functions:

Parts Sourcing & Ordering:

Work closely with Cleaver Brooks internal sourcing to understand financial, operational and supply chain issues related to sourcing, ordering and delivering of OEM and 3rd party after market parts. Continuously work to improve order to close processes for aftermarket sales

Sales, Customer Service & Support:

Working with and with direction from VP Sales, analyze the aftermarket parts market; identify CBSS’ present market position and set goals for market share growth; develop and execute plan to reach goals to establish CBSS’ name as the premier provider of aftermarket parts in the region. Working with direct reports, collaboratively research customer needs through available resources to instigate ordering behaviors from potential customers Provide exceptional customer service by causing direct reports to respond to inquiries regarding parts availability, order status, and technical support. Work with outside sales teams to “cross pollinate” after market parts sales into their everyday tasks

Team Management:

Supervise, train, and develop the parts department sales team. Performance Management Disciplinary processes as needed Ensure all parts personnel adhere to company policies and procedures. Foster a team-oriented, innovative and entrepreneurial environment with a focus on exceeding company goals.

Budgeting & Reporting:

Report on monthly sales against budget expectations In collaboration with the VP Sales, prepare and manage the parts department budget Prepare regular reports on inventory levels, sales performance, and any issues related to parts availability. Continuously evaluate and recommend improvements for department processes and cost control

Operational Efficiency:

Optimize the use of the company's parts management software and ensure data integrity Continuously review and improve parts operations to increase efficiency and reduce lead times as well as optimizing aftermarket parts inventory levels to maximize returns

Basic Requirements:

Education:  High school diploma or equivalent; Associate’s or Bachelor's degree in business or a related field is a plus.

Experience: 

5+ years of experience in parts management, preferably in an industrial, commercial, or mechanical setting.  Experience in the HVAC or Auto Industry would be a plus  Experience with order processing software.  Strong organizational and problem-solving skills.  Excellent communication and interpersonal skills.  Ability to work under pressure and manage competing priorities.  Basic knowledge of Cleaver-Brooks products, boiler systems, and related parts is highly desirable. 

Physical Skill & Effort:

Ability to lift and carry parts up to 50 lbs.  Comfortable with standing, walking, or moving around in a warehouse setting for extended periods. 

Working Conditions and Hazards: Normal office conditions. From time to time, slightly disagreeable features. Negligible/little or no exposure to hazardous conditions or materials

Benefits of being a Cleaver-Brooks Sales & Service Employee:

Competitive salary Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability Cash matching 401(k) plan Employee assistance program (EAP) Pet insurance Employee discount program Tuition assistance Paid time off and 11 paid holidays

 Who is Cleaver-Brooks Sales & Service:

Cleaver-Brooks Sales and Service, Inc. (CBSS) is a market leader in providing fully integrated boiler and burner systems. CBSS offers a full range of capabilities from: new equipment, installation, rentals, retrofits, repairs, parts, and service.  We can deliver, install, and upgrade boiler room solutions that improve efficiency, reduce cost, and optimize space. CBSS delivers the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. We are a 24/7 customer driven operation.

This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.

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