Elkhart, IN, 46516, USA
39 days ago
Aftermarket Manager
JOB SUMMARY: Bennington is the market leading pontoon boat manufacturer and a wholly owned subsidiary of Polaris Industries, a Fortune 500 company. We pride ourselves on delivering a boating experience that’s second to none through our emphasis on innovation, design, product quality, and relentless focus on customer satisfaction. Our team members live that passion every day and have fueled our growth across 6 buildings in Elkhart, IN. The Aftermarket Manager is a leadership position that oversees the order fulfillment team who ensures orders are accurately and efficiently processed, produced and/or procured, inventoried, picked, packed, and shipped. The Aftermarket Manager will have a deep understanding of the product line(s), parts, and manufacturing processes. ESSENTIAL DUTIES & RESPONSIBILITIES : · Leads the Aftermarket team to achieve perfect delivery and quality in a Safety-First culture. · Successfully partner cross-functionally with Supply Chain, Engineering, Operations, Purchasing, and Customer Service as needed to drive results for the end customer. · Proactively communicate order management and fulfillment information through appropriate channels including tracking orders through production. · Ensure that all required documentation is completed accurately and on-time. · Coordinates and communicates with Purchasing and Suppliers on demand and delivery schedules. · Manages parts inventory to achieve the highest service levels while optimizing inventory turns and cost. · Plans and schedules all logistics and transportation for efficient and cost-effective execution. · Work closely with purchasing in supplier meetings, follow ups, negotiations, and performance monitoring. · Manages department KPI’s to drive efficiency gains and meet shipping performance requirements. · Develops fulfillment processes to achieve quality, delivery, cost, and efficiency requirements, while monitoring for opportunities to streamline and make improvements utilizing available data and analytics. · Utilize critical thinking skills to ensure issues are resolved quickly and avoided in the future. · Ensure all shipments are made in accordance with Bennington Policies and Procedures; Maintain compliance with all applicable regulations. · Track and manage department costs including labor and overtime. · Coach, Align, and Develop Aftermarket Parts Team. · Flexible, performs other duties as assigned. SKILLS & KNOWLEDGE · Minimum 5 years' experience in a similar leadership role (Supply Chain, Logistics, Shipping, Fulfillment, Warehousing, Operations, etc.) · Experience within the marine industry required. Deep understanding of Bennington Product Lines preferred. · Excellent communication and team leadership skills with Can-do attitude · Strong attention to detail with focus on customer service and quality. · Experience working with LTL Freight Carriers and Parcel Delivery Services. · Proficient with Microsoft Suit of Products (Word, Excel, PowerPoint, Power BI, Outlook) · Strong research, analytical, problem-solving, and process development skills, Experience in Lean · Understanding of technical documentation, how to read them and identify critical characteristics. · Ability to work independently. Team player with a willingness to learn and take direction. · Maintains High Sense of Urgency and Ownership. Thrives in a fast-paced environment. · Trak record of holding others and oneself accountable to achieve results. · Ability to remain organized and stay focused while balancing numerous competing priorities. · Proven ability to collaborate across multiple departments to achieve goals. · Strong working knowledge of fulfillment systems including ERP and Carrier Portals. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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