Aftermarket Customer Service Rep Location : KENT, WA, United States Job Family : Manufacturing Job Type : Regular Posted : May 5, 2025 Job ID : 56789 Back to Search Results Job Description Apply Now > Save JobJob Saved At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference. At Exotic Metals Forming Division, our highly talented team blends a passion for manufacturing with relentless customer support, making us the partner of choice for complex aerospace solutions. Working at EMFD is about being part of a team, a culture, something that is bigger than each of us individually. We began as a small group of people passionately committed to a common goal. That is why we are so proud of everyone in our Exotic family who strives to be the best at what they do every day, working as a collaborative team in a culture of continuous improvement to stretch the bounds of creative thinking and provide quality products to our customers around the globe. Customer Service Representative This individual acts as the primary customer interface for day to day administrative and order processing activities. They develop and maintain close working relationships with external planners and procurement agents and are the conduit for communications as a representative of the company. Functions and Responsibilities + Enters and acknowledges customer orders, amendments and changes. Preparation and scanning of transactional data for uploading. Supports requests for expedites and manages schedule conflicts. + Works closely with Program Managers on entering and managing detailed order requirements. + Directly handles and communicates Accounts Receivables issues directly with the customer in support of Finance. + Tracks delivery and quality performance, maintains and monitors customer metrics and manages discrepancies. + Maintains and coordinates close working relationships via daily communications with Supply Chain Analysts and prioritizes customer requirements with production control. + Downloads and manages customer internet scheduling / forecasting tools and works closely with Production Control to align customer demand. Retains administrator responsibilities on major customer Internet portals + This is a non-supervisory position, typically requiring an Associate’s Degree and / or 3-5 years’ experience. + Excellent organizational, verbal and written communication skills required. + Attention to details and accuracy are position critical. + Computer skills and knowledge are a pre-requisite. Come join the Parker Aerospace Team! We are proud to offer a competitive benefits designed with health, wealth and well-being in mind. Our competitive package includes: Health & Well-Being: + Our benefits start on day 1 of employment! We offer comprehensive medical, dental, and vision coverage from day one, including Health Savings and Reimbursement Accounts. + Wellness incentive credits leading to reduced healthcare premiums. + Access to Employee Assistance Program (EAP) for health and well-being support. + Access to multiple dental plan options and vision coverage. + Flexible Spending Accounts for both Childcare and Healthcare expenses as well as optional Supplemental Medical Benefits.  + Reduced healthcare premiums offered with a wellness incentive credit. + Company provided Life Insurance + Accidental Life & Dismemberment Insurance, Short Term and Long-Term Disability insurance. Additional supplemental benefits include legal protection plan, pet insurance coverage options, and identity-theft protection. Financial Security and Growth: + Competitive salary with an annual bonus incentive plan. + 401k Employer match up to 5% and an annual Retirement Income Account (RIA) contribution of 3%. Overall, 8% company match. + This position receives a X% Annual Cash Incentive Plan, which is a bonus based on division performance. Time Away & Work-Life Balance: + To help promote a healthy work-life balance, this position receives 80 hours of Paid Vacation plus Paid Sick time, which accrues at 1 hour for every 30 hours worked. + Up to 14 Paid Holidays, including paid time off every year between Christmas and New Year’s. + 4 weeks paid parental leave at 100% of your pay when you have a new addition to your family. + Extras like Adoption Assistance, financial guidance resources, paid jury duty, bereavement time, and time off for citizenship testing, marriage, and birth. Career Advancement and Education: + Career development opportunities with up to $10,000 tuition reimbursement per year. + Support for ongoing education through our Educational Reimbursement program. Parker Purpose Opportunities (Social Responsibility): + Business Resource Groups promoting diversity, equity and inclusion. + Engagement activities are celebrated throughout the year. Examples include Internal Career Day, FYE Celebration, anniversary recognition events, employee appreciation, veteran appreciation, and more! + The Parker Foundation provides access to donation matching, disaster relief, charitable organization funding, and paid volunteer hours. Additional Benefits: + Employee discounts on various services (car purchases, computer purchases, life adventures, etc.). + Employee Referral program - Refer a family member or friend and receive a generous award. + Our 2ndshift receives a shift differential of $2.00 per hour. Our weekend shifts receive $6.00 shift differential pay while working 36 hours per week. + Certain positions may be offered relocation assistance and/or stock options. Drug-Free Workplace In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment. This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements. Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship is required for most positions. Minority/Female/Disability/Veteran/VEVRAA Federal Contractor If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc\_gina\_supplement.pdf (06/20/2006) (C/O July 2015) The wage range for this role considers allowances for a number of factors, including but not limited to required experience, skill level, prior training, licensure/certifications, education and other business needs. A reasonable estimate of the current range is: $26.70-$33.37/hourly