Are you passionate about providing empathetic support and care coordination in a fast-paced healthcare call center environment? Do you thrive on helping patients get the right care at the right time? We’re hiring a Remote Afterhours Coordinator to support our on-call clinical team and ensure smooth transitions for patients needing home health, hospice, or palliative care services.
This telephonic, work-from-home position reports to the Manager of Afterhours Clinical Support and plays a vital role in supporting After Hours workflow, scheduling visits, referral coordination, and assisting on-call nurses (RNs).
The part-time shift is Friday 4pm-11pm, Sat/Sun 8am-11pm.
What You’ll Do as an Afterhours Coordinator
Coordinate afterhours patient care workflows and support on-call RNs
Schedule patient visits using HCHB (Homecare Homebase) system
Review medical records using nationally recognized clinical criteria guidelines
Process referrals and place patients in the appropriate care setting (home health, hospice, or palliative care)
Educate patients and families about Gentiva’s services and next steps in the care journey
Maintain accurate documentation and patient tracking
Assist with admissions coordination by following up with branch teams
Deliver exceptional customer service with compassion and professionalism
Adhere to HIPAA, company policies, and compliance programs
Participate in company-wide training, projects, and performance initiatives
About You
Qualifications – What You’ll Bring:
Minimum 1 year of experience in a healthcare setting, home health, hospice, palliative care, or healthcare call center
Outstanding verbal communication and interpersonal skills
Strong computer skills and ability to navigate EMRs, Microsoft Office, and new software
Excellent time management, problem-solving, and analytical abilities
Able to work independently in a remote environment
Must have a high-speed internet connection (minimum 10 Mbps download / 2 Mbps upload; satellite not accepted)
Must demonstrate the ability to provide empathetic support over the phone
Preferred Qualifications:
Associate degree or higher in healthcare or related field
Experience with HCHB (Homecare Homebase) system
Familiarity with referral coordination, telephonic triage, or care transitions
Knowledge of home health, hospice, or palliative care workflows
keywords: Afterhours Coordinator, Healthcare Call Center, Remote Medical Scheduler, Hospice Call Center Jobs, Home Health Referral Coordinator, Telephonic Patient Care Coordinator, Work From Home Healthcare Jobs, HCHB Jobs, Patient Access Specialist, Telehealth Scheduling
We OfferBenefits for All Associates (Full-Time, Part-Time & Per Diem):
Competitive Pay401(k) with Company MatchCareer Advancement OpportunitiesNational & Local Recognition ProgramsTeammate Assistance Fund
Additional Full-Time Benefits:
Medical, Dental, Vision InsuranceMileage Reimbursement or Fleet Vehicle ProgramGenerous Paid Time Off + 7 Paid HolidaysWellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)Free Continuing Education Units (CEUs)Company-paid Life & Long-Term Disability InsuranceVoluntary Benefits (Pet, Critical Illness, Accident, LTC)Apply Today
Make a difference—even after hours—by helping patients and families access the care they need when they need it most.
Legalese This is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet stage specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplace Location Gentiva Our CompanyAt Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia Health
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
www.icims.com