Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of After-Sales Technical Support, MedTech Operations - Vice President – English

In this role, you will lead a global operations team supporting one of Genpact’s valued MedTech clients. You will oversee technical support, logistics coordination, and service delivery for 200 medical devices, directly impacting global healthcare life sciences customers.

Responsibilities

Lead Genpact’s after-sales technical support operations across global hubs (Europe, Asia and Americas), overseeing a 300 FTE organization.Manage 24/7 service processes, including hotline support, engineer dispatch, and real-time spare parts logistics.Deliver against tight SLAs (including 2-hour resolution windows) in crisis-driven, time-sensitive MedTech service environments.Coordinate with third-party field service vendors and logistics partners to ensure seamless on-site resolution.Ensure end-to-end service continuity for major healthcare clients.Act as the escalation point for operational issues impacting customer experience and sales performance.Implement performance management systems and drive continuous improvement across all service processes.Collaborate with client stakeholders and internal Genpact teams to align on goals and drive account success.Lead with integrity and discretion in this confidential backfill position, ensuring a smooth leadership transition.

Qualifications we seek in you

Minimum Qualifications

Bachelor’s degree in Engineering, Information Technology, or a relevant technical discipline.Significant years of experience managing global service delivery or technical support operations with large headcount responsibility.Strong people management skills, including leading cross-functional, multilingual teams across regions.

Preferred Qualifications/ Skills

Experience in MedTech or medical device companies.Demonstrated ability to manage crisis-resolution workflows and field service logistics.Prior experience in working with high-profile clients in regulated, mission-critical environments.Based in Bucharest or open to relocation.

 

Why join Genpact? 

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together. 

 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.