Job Location

MUMBAI GENERAL OFFICE

Job Description

Currently, Braun after sales in India is managed by a Full-Service Distributor and a network of service centres which help take care of services like 1/ In-warranty and Out-warranty information 2/Repair and Replacement services. The after sales specialist will be end to end responsible for running this system from complaint/ clarification received to redressal, ensuring timely closure. Also, management of spare parts, ordering, inventory holding, working closely with service partners like courier services, distributors, service centres, agencies etc will be part of scope. The individual will also be responsible for publishing weekly tracker for status check and escalation.

Qualification

Candidates must have a graduate degree with minimum 5 years of experience preferably in  after sales in electronics/ appliances  industry

YOUR TEAM

You will report directly to the India Braun Outcome Leader, working closely with the Braun After Sales Service distributor, complaint registration agency, other service providers like courier partners, service centres and their extended teams.

HOW SUCCESS LOOKS LIKE

Process Implementation: Successfully implement the monthly drumbeat of After Sales Coordinate and be the central SPOC for end to end After sales service providers – Distributors, agencies, service centres  Continuous Learning: Demonstrate agility in learning and acquiring new skills to adapt to evolving landscapes.

RESPONSIBILITIES OF THE ROLE:

Communication and Coordination: Collaborate with After sales service providers. Execution Excellence: Ensure timely closure of all complaints and queries. Monthly Reporting: Weekly reporting of status along with RCA and help needed to fix.Escalation Management: Assess and escalate critical findings or issues to senior leadership as needed.

Job Qualifications

ROLE REQUIREMENTS

Collaboration and Leadership: Ability to work effectively in a matrixed, team-oriented environment, demonstrating leadership and collaborative skills.Interpersonal Skills: Strong interpersonal skills with the ability to problem solve, lead and influence.Communication Skills: Intermediate verbal and written communication skills in English.

ABOUT US

We produce globally recognized brands, and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit http://www.pg.com  to know more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.

Job Schedule

Full time

Job Number

R000132780

Job Segmentation

Experienced Professionals (Job Segmentation)