Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? 

The Role\: After Hours Coordinator

This position will support customer’s inquiries related to product post sales service, service inquiries and other related requests within the defined Zone or Countries. The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests or complaints are managed professionally and in a timely manner.

What will you do?

Answer incoming "Service Related" calls and document all incoming calls using CRM tool.Whenever applicable, promote Schneider’s existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor’s product.Participate in various Technical, Customer Service & Sales Training Courses as requiredSupport the sales and service teams with generating and assembling larger, more complex Quotations and order follow up.Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.Conduct initial troubleshooting and support of Products by SchneiderDispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.