Great People make Schneider Electric a great company. Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? The Role\: Primary Technical Support 
This position supports the Customer Care Center Manager in handling all post-sales and pre-sales support, customer service and inquiries, and requests by all customers. This person is required to coordinate with key internal parties to ensure that customer service request is handled in a timely manner by providing product information, needs, and technical support effectively. What will you do? 
ESSENTIAL FUNCTIONS\:
•    To perform Technical Assistance with all internal and external customers for all of Schneider’s Business Entities focused on Home and Distribution products. Support for other divisions including IT & Buildings, Industry, LV/MV , and all other applications at entry level.
•    Initial troubleshooting and support of Products by Schneider 
•    To do technical service proposals to existing & prospected clients.
•    Escalating problems to Technical Support Level 2 & Tiger Team (Secure Power) when standard troubleshooting techniques and databases cannot provide an adequate solution.
•    Product Testing / Evaluation of all Products with Quality Issues.
•    Conduct training for Technical Services
•    Entering all incoming call records in the call tracking system such as bFO Salesforce.
•    Issuing replacements and following up on the fulfillment of the swap program with a Service Partner.
•    Working with Network Sales Engineer and Field Service Engineering if on-site troubleshooting is required.
•    Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.
•    Providing consultation to a Schneider customer who needs to upgrade the functionality and availability of their networks using other Schneider accessories, software, and services.
•    Assisting in the upkeep of the local technical support lab and providing enhancements when required.
•    Assisting in the troubleshooting of customer problems by replicating problems in the lab environment.
•    Encourage our customers to use Live Agent Chat/support tools as much as possible, and guide the customer to use a self-service knowledge base.