Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a valued member of our Solution Consulting team, you will play a pivotal role in driving our success by supporting solution sales across our innovative product portfolio. You will be instrumental in guiding revenue generation, collaborating closely with our diverse Sales, Product Management, and executive teams. This is a hands-on technical consultant role that involves both broad solution delivery and in-depth solution positioning throughout the sales process.

What you get to do in this role:

Support product sales as a technical and domain expert within a client-facing sales team, bringing your unique insights to the table.Lead discovery workshops to thoroughly understand customers' challenges and deliver compelling product demonstrations that align our solution with their diverse needs.Credibly position ServiceNow solutions that will solve their unique solutions, through presentations, demonstrations & discussionsConfidently answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues with clarity and precision.Provide valuable feedback to product management, informed by your interactions with a variety of customers, regarding product enhancements that can address their evolving needs and provide additional value.Collaborate with fellow Solution Consultants, sharing and learning best practices and re-usable assets to enhance the quality and efficiency of our collective efforts. We encourage the sharing of varied experiences and approaches.Stay current on competitive analysis and market differentiation, recognising the diverse landscape in which we operate.Support marketing events including executive briefings, conferences, user groups, and trade shows, engaging with a wide range of stakeholders.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.7+ years of pre-sales solution consulting or sales engineering experienceProficiency with the ServiceNow platform or technical expertise with cloud software solutionsProven experience working collaboratively with product management, product marketing, partners, and professional services, appreciating the different skills and backgrounds each brings.Territory management skills, and an ability to work autonomously across a large customer base.Willingness to travel as necessary to engage with customers and teams.

 

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Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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