Posted Date :

24 Jul 2025

Function/Business Area :

Customer Service

Location :

Bengaluru 1 - Vidyaranyapura

Job Responsibilities :

1. Manage all customer interactions
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements

Education Requirement :

B Tech / BE degree/Diploma in Networking/ Electronics
CCNA certification preferred

Experience Requirement :

6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

Skills & Competencies :

1. Speak local language
2. Problem solving skills
3. Customer focus
4. Attention to detail
5. Technical Certification
6. Service mindset

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