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Job Title

Advisor, Software Development Engineering

What a Successful File Monitoring Setup Using Splunk Involves

Dashboard Development & Management: Design and maintain advanced Splunk dashboards to deliver comprehensive insights into system performance and File Transmission component health.Performance Optimization: Improve dashboard efficiency when handling large datasets using techniques such as optimized queries, summary indexing, and data models.Advanced Regex Utilization: Apply sophisticated regular expressions to create accurate search queries and extract meaningful data.Custom Alert Configuration: Implement highly customized alerting mechanisms to detect anomalies, manage alert actions, throttle conditions, and integrate with lookup tables and dynamic time-based arguments.File Transmission Monitoring: Track and report on each stage of file transmission, continuously refining monitoring strategies for enhanced reliability and visibility.Cross-Functional Collaboration: Work closely with various teams to integrate Splunk monitoring with broader IT systems and workflows.Conduct discovery of file transmission workflows, including file life cycle, endpoint configurations, log analysis, SLA definitions, and exception scenarios.Develop and deploy advanced Splunk queries to ensure end-to-end visibility into file transmission processes.Configure and optimize alerting mechanisms for timely detection and resolution of issues.Design and implement IT Service Intelligence (ITSI) strategies to enhance monitoring capabilities and deliver actionable insights.Establish and manage monitoring frameworks based on the file life cycle to ensure traceability and accountability.Collaborate with IT and operations teams to integrate Splunk with other tools and resolve data ingestion issues.Analyze monitoring data to identify trends, detect anomalies, and recommend improvements.Serve as a Splunk subject matter expert, providing guidance, best practices, and training to team members.

What You Will Need to Have

Education: Bachelor’s and/or Master’s degree in Information Technology, Computer Science, or a related field.Experience: Minimum of 10 years in IT, with a focus on Splunk, SFTP tools, data integration, or technical support roles.Splunk Expertise: Proficiency in advanced SPL techniques including subsearches, joins, and statistical functions.Regex Proficiency: Strong command of regular expressions for search and data extraction.Database Skills: Experience with relational databases and writing complex SQL queries with advanced joins.File Transmission Tools: Hands-on experience with platforms like Sterling File Gateway, IBM Sterling, or other MFT solutions.Analytical Thinking: Proven problem-solving skills and the ability to troubleshoot technical issues effectively.Communication: Strong verbal and written communication skills for collaboration with internal and external stakeholders.Attention to Detail: High level of accuracy to ensure data integrity and reliability.

What Would Be Great to Have

Scripting & Automation: Proficiency in Python or similar scripting languages to automate monitoring tasks.Tool Experience: Familiarity with tools such as Dynatrace, Sterling File Gateway, and other MFT solutions.Linux Proficiency: Strong working knowledge of Linux and command-line operations.Secure File Transfer Protocols: Hands-on experience with SFTP and tools like SFG, NDM, and MFT using SSH encryption.Task Scheduling Tools: Experience with job scheduling platforms such as AutoSys, Control-M, or cron.

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Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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