Job Description SummaryThe Aviation Field Service Engineer will act as the point of contact for all customer related technical issues, supporting Programs. The support team are 24/7 providing technical advice & assistance to the customer in the operation, maintenance, repair, logistic support, & installation of jet engines. You will provide on-site interpretation of OEM data & technical instructions, and communication to internal organizations regarding status of engine programs, events, & trends.
The FSE function is to prevent the next event by supporting operational issues as they arise and managing the Technical Program plan for each engine model they support, including updating customer progress on CI’s, AD’s and SB incorporation. In this role you will need to build a trusting, influential relationship with your customer at all levels of management.

Job Description

Essential Responsibilities

Serve as the primary GE on-site or mobile Technical representative before, during, and after the Aircraft enters serviceProvide program leadership, technical direction, and assistance to the customer in the operation, inspection, maintenance, and repair of assigned jet engine product linesPerform duties as the FSE for all assigned GE product lines and assist the customer with technical understanding of the operation, maintenance, and trouble-shooting of multiple types of GE productsReview effectiveness of maintenance actions to identify training needsApply Six Sigma / LEAN analytical tools to assist the customer with proactive reliability and management or procedural improvementsAssist customer with improving reliability and reducing cost of ownershipProvide single point of contact to the customer, customer team, and all other GE stakeholdersAssist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and supportAssist customer with spare parts ordering, issues resolution, and RSPL provisioningProvide recommendations on proactive maintenance based on engine data trend shifts.

Qualifications/Requirements

Bachelor’s Degree from an accredited college or university (or High School Diploma / GED with preference in Aerospace)Minimum of 5-6 years of experience in Aerospace engineering or Airline operational supportAbility and willingness to travel for months at a time to various locations, as required

Desired Characteristics

Bachelor’s Degree in Aerospace Engineering or similarStrong oral and written communication skillsStrong interpersonal and leadership skillsProven analytical and quality improvement abilityDemonstrated proficiency in repair troubleshooting, shop operations, and testing of jet enginesAbility to make formal presentations to all audiencesAbility to work with all levels of maintenance, engineering, and managementProject management and Lean 6 Sigma / Green Belt experienceDemonstrated ability to lead and influence customer and peersFluent in English – proficiency in local languageA&P or LAME certificationHumble: respectful, receptive, agile, eager to learnTransparent: shares critical information, speaks with candor, contributes constructivelyFocused: quick learner, strategically prioritizes work, committedLeadership ability: strong communicator, decision-maker, collaborativeProblem solver: analytical-minded, challenges existing processes, critical thinker

Additional Information

Relocation Assistance Provided: Yes