**The Future Is What We Make It.** When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future. By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. **Make the Best You.** Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries. **Join us and Make an Impact.** **The Purpose of the Role** As an **Advanced Field Service Engineer** here at Honeywell, you will have the opportunity to provide advanced technical support and services to our customers in the commercial security industry. You will be responsible for troubleshooting and resolving complex technical issues, conducting system installations and upgrades, and providing training and support to customers. Your expertise and knowledge will play a crucial role in ensuring customer satisfaction and driving business growth in META region. You will report directly to our Field Service Manager and you'll work out of our Dubai location. In this role, you will impact the success of our customers aligning to Global Tech Support GDM delivering exceptional technical support and Application Engineering services, ensuring the smooth operation of their security systems, and helping them maximize the value of their investments. **Responsibilities:** - Troubleshoot and resolve complex technical issues related to commercial security systems - Conduct system installations, upgrades, and maintenance activities. - Provide training and support to customers on the operation and maintenance of security systems - Collaborate with cross-functional teams to ensure effective service delivery and customer satisfaction - Maintain accurate documentation of service activities and customer interactions - Support POCS and Demos to win integrated solutions to win and support mega projects opportunities to support Sales Growth. - Align with Global Tech Support GDMs to support NPIs and Entry Into Market, In Service Issues. - Co-ordinate with Sales Team, Offering Team and Back Office Engineering teams on NPI Tech Support Readiness activities and new features required for the Region. - Liaise with Channel partners and End-users to ensure the pre-requisites for a successful solution delivery. - Occasional Travel to META Regional sites to extend professional supports. **YOU MUST HAVE** + Minimum of 7 years of experience in field service engineering or related roles in the commercial security industry + Strong technical background in commercial security systems + Excellent troubleshooting and problem-solving skills + Customer-focused mindset and ability to deliver exceptional service **WE VALUE** + Bachelor's degree in Computer Science, Electronics, Electrical Engineering or related field + Advanced certifications in commercial security systems + Cisco, Microsoft Windows and SQL Certifications with experience in Windows Domain + Experience with Honeywell security products and solutions – WIN-PAK, Pro-Watch, Lenel S2, Maxpro + Strong communication and interpersonal skills. + Ability to work independently and as part of a team. **We Offer:** + The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us. + Group medical insurance plan life. + Paid annual leave and time off work. + A culture that fosters inclusion, diversity and innovation. + Market specific training and on-going personal development. If this is your dream role, then we'd love to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.