Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs. The primary purpose of this position is to deliver superior customer satisfaction with the Technical Support response, communication, and resolution of customer cases for the System and Infrastructure line of business. The GTAC engineer works in a global team, providing support for a defined set of products/technologies. Works closely with peer colleagues globally to solve technical problem. Visit to customer locations may be required for critical site investigations. **Key Responsibilities** + Ability to deliver remote support & services remotely and effectively. + Ability to execute GTAC and other standard audit checklists. + Report to regional stakeholders. + Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing. + Comply with all GSM processes for documentation and customer communication. + Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues. + Support Honeywell affiliates by participating in meetings with customers. + Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product line. + Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles. + Ability to support through the follow-the-sun approach within the Global TAC organization or After Hour Emergency. + Ability to work and communicate directly with Honeywell Developers to resolve a customer issue. + Ability to detect and report Product Defects on the products supported in his current discipline. **Key Requirements** + Engineering degree in electronics, Chemical, instrumentation or process technologies. + 6+ years’ experience in system engineering, operations, and services support functions within the industrial automation industry. 4+years’ experience with Honeywell process control systems. + Experience with delivering premium services, maintain proactive and timely communications, providing frequent and informative customer updates. + 4– 6 years of experience with Experion PKS Controller family and related architecture (C200/C300, Series C I/Os, Universal I/Os, ACE, OPC Gateway, CAB, CDA, Integration, Ethernet IP, PCDI, Control HIVE/IO Hive, ERDB/ControlBuilder/SQL, FDM/FIM/PGM, UOC, ControlNet/DeviceNet/Profibus/HART, IEC 61850 integration with Experion, Control Strategies based on CM/SCM/RCM Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.