Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

 

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting to AdTech Solutions Director, you will create impact within our AdTech Solutions Team. As a Manager, Ad Tech Solutions, you will play an important role in the success of the Partnership team, by being a platform specialist across DV360,CM360,SA360 and resolving platform questions logged through our ticketing system by our clients. You will onboard, and support Google Marketing Platform (GMP) clients, driving strong relationships while ensuring they receive the best service and following ticket SLAs and best practices.

Your primary responsibilities will include:

You will be platform expert & technical SupportYou will resolve basic platform (CM/DV/SA) questions, including user access, creative approvals, and spend issues.You will complete account build tasks (e.g., Advertiser creation, linking, floodlight/audience creation) for platform onboarding and implementation.Completing scorecards and basic audits for GMP productsMaintaining up-to-date certifications across all GMP platforms (DV360, SA360, CM360) , ensuring alignment with Jellyfish's GMP certification requirements.

Qualifications

 

3+ years of experience with GMP Ticket Support (DV360, SA360, CM360) for AUS and APAC region.Adhere to best practices in service delivery, efficiently managing and resolving tickets within SLA timeframes.You will contribute to a supportive, high-performing team environment, encouraging knowledge sharing and teamwork.You will develop an understanding of client challenges, demonstrating a solution oriented mindset and client-facing capabilities.Communication – identify challenges, articulate solutions, and engage with stakeholders at all levels.Accountability & Ownership – Work independently while maintaining collaboration within a team, ensuring reliability, responsibility, and task completion.Client-centric - You'll love getting to know your clients, developing long-lasting relationships and adding value to their business.Process Improvement - You seek and implement solutions to streamline and automate processes.Team Collaboration - You'll be great at collaborating with team members to achieve common goals, valuing and respecting diverse contributions.Problem Solving - When faced with a problem, you collaborate with the appropriate people to evaluate different options find practical solutions.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Jellyfish confirms you have the right to disconnect from the workplace outside your usual working hours as set out in the internal policy.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.