We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

本ポジションの面接は日本語および英語で実施されます。応募の際は、英語の履歴書（CV）をご提出ください。

Please note that interviews for this position will be conducted in both Japanese and English. Applicants are required to submit an English-language CV when applying.

 

会社概要
SAPは「世界をより良くし、人々の生活を向上させる」ことを目指す企業です。SAP HANA®を基盤としたクラウド企業として、業界を問わず多くの企業の業務をシンプルにするソフトウェアを提供しています。

SAPの製品やサービスは、企業が利益を上げ、変化に柔軟に対応し、持続可能な成長を実現することを支援します。また、社員が自由に意見を出し合える環境で、キャリアを築きながら世界中の優秀な人材と協力して働ける職場です。

 

人材を募集している組織について
SAPの「Global Adoption & Experience CoE（GA&X）」は、SAPの知的財産を守りながら、顧客に優れた体験を提供することを目的としています。ライセンス監査やコンプライアンスに関するツールやサービスを、世界中で一貫性を持って提供しています。

その中でも今回メンバーを募集している「Adoption Insights & Services（AIS）」は、ライセンスの利用状況を分析し、適切なライセンス管理を支援する専門チームです。顧客がSAP製品を最大限に活用できるよう、ライセンスの導入・使用状況の追跡・最適化をサポートします。また、SAPクラウドへの移行を支援する信頼できるパートナーとしても活動しています。

ライセンスに関する知識を広めるための教育プログラムも提供しており、顧客や社内関係者がライセンス管理をより理解しやすくなるよう努めています

 

主な業務内容

ライセンス監査や利用状況の分析などのプロジェクトに参加 ライセンスの導入・使用促進を支援 顧客や営業チームのライセンスに関する質問や課題に対応 複数の関係者が関わるプロジェクトで成果物の提供を担当 ライセンス管理の最新トレンドを把握し、改善策を提案

 

求める人物像

IT業界での3年以上の経験（ソフトウェア、コンサルティング、コンプライアンスなど） ソフトウェアのライセンスや価格設定の仕組みに関する知識 論理的な問題解決力と分析力 ネイティブレベルの日本語力、英語での高いコミュニケーション能力 社内外の関係者との連携力 国際的な環境での業務経験があると望ましい

 

下記英語原文もあわせてお読みください。

COMPANY DESCRIPTION

As you know, SAP’s vision is to help the world run better and improve people’s lives. As THE cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries Run Simple.

We empower people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.

At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. Here, you work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’re able to build your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

PURPOSE AND OBJECTIVES

The SAP Global Adoption & Experience CoE (GA&X) organization plays a pivotal role in safeguarding SAP's intellectual property, all while prioritizing an exceptional customer experience. Our mission is to offer tools and services for license audit and compliance that are not only reliable and predictable but also transparent and consistent across the globe.

Within the GLAC framework, the Adoption Insights & Services (AIS) division stands out as a Centre of Excellence. We provide premium utilization services, including Premium Engagements like Concierge Audit, Transformation, and Customer Measurement Services. Our goal is to ensure that all customers are equipped with the appropriate licenses, fostering effective license management practices. Moreover, we are committed to the adoption, metering, and consumption of SAP licenses, ensuring that our customers can maximize their investments in SAP solutions.

To achieve this, we actively engage in the adoption process, guiding customers through the integration and effective use of their SAP licenses. Our metering services are designed to accurately track license usage, providing valuable insights into consumption patterns. This allows us to offer tailored advice on how to optimize license utilization, ensuring that our customers are not only compliant but also able to leverage their SAP software in the most efficient way possible. Furthermore, we serve as a dependable and trusted advisor, guiding our customers through their transformation journey toward SAP Cloud.

We also place a strong emphasis on transparency and education, offering enablement programs for both customers and internal stakeholders. These initiatives are designed to demystify the complexities of SAP licensing and empower users with the knowledge and tools they need to manage their licenses proactively.

 

KEY RESPONSIBILITIES & TASKS

Contributes and works on sub projects and activities with moderate level of complexity as SAP Trusted Authorization Review (STAR), Customer Measurement Services, remote and onsite audits, Digital Access Evaluation Services, and supplementary Audit Services, with a focus on increasing license adoption, metering, and consumption.

Collaborate with colleagues to deliver Premium Services, including global engagements, and support the team in achieving excellence in service delivery.

Perform noncomplex license audits and customer measurement or enablement services, assisting customers and sales teams with licensing or measurement inquiries and challenges.

Assist projects with multiple stakeholders, responsible for delivery of outcome of assigned sub projects, contributes to milestones.

Stay abreast of the latest trends in license measurement and adoption, leveraging historical experience to support the development of innovative methods and practices within the GLAC community.

Proactively identify and address issues with tools or processes and recommend actionable solutions to enhance efficiency and effectiveness. 

 

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

Educational Background: A bachelor’s degree in economics, Information Technology, or a related field is required. This foundational education will support the analytical and technical demands of the role.

Experience: Candidates must bring a minimum of 3 years of professional experience, ideally within areas related to license management, software asset management, or IT services.

Analytical Expertise: Analytical abilities are essential. You should be adept at dissecting issues and employing logical problem-solving strategies to address challenges efficiently.

Communication Skills: Be a clear communicator, in a way that others can understand within defined processes & policies. Full proficiency in Japanese, mastery of written and verbal English is non-negotiable, and proficiency in other languages is highly regarded, enhancing our team's ability to engage with a diverse client base.

Technical Insight: strong competence with various tools, procedures, programming languages used to accomplish the job.

Industry Knowledge: An understanding of Major software vender's Licensing and Pricing mechanisms is advantageous but not required. This knowledge will provide a solid foundation for managing licensing engagements and advising clients accurately.

 

WORK EXPERIENCE

Relevant Expertise: A robust background in IT, software development, consulting, or compliance is required, showcasing the ability to navigate technical and regulatory aspects of the role.

Internal Networking: A well-established network within various organizations is important, reflecting the ability to collaborate and leverage internal resources.

Global Exposure: Experience working in international contexts is highly valued, indicating adaptability and a global perspective in professional settings.

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 410214  | Work Area: Sales Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.