Serve as the primary point of contact for all Workfront support issues, requests, and enhancements. Manage user provisioning, permissions, and system configurations. Troubleshoot and resolve technical issues, escalating to Adobe support when necessary. Maintain system documentation, support guides, and training materials. Develop and enforce SLAs, ticketing workflows, and escalation protocols. Monitor system performance and proactively identify areas for improvement. Report on support metrics and user satisfaction. Partner with business teams to understand workflows and translate them into optimized Workfront processes. Conduct onboarding, training sessions, and ongoing education for users at all levels. Promote best practices and drive adoption of Workfront features and capabilities. Facilitate regular feedback loops with users to inform system enhancements. Qualifications: 5+ years of experience in Workfront administration or support. Proven experience leading a support function or helpdesk team. Strong understanding of project and work management principles. Excellent communication and interpersonal skills. Ability to translate business needs into technical solutions. Experience in change management or user adoption strategies. Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.