Employment Type:Full timeShift:Day Shift

Description:

The Admitting Supervisor at Gottlieb Memorial Hospital monitors patient volumes and registration processes to maximize operational efficiency on a day-to-day basis. They ensure registration staff support the mission, values and goals of the organization by following policies and procedures; and complying with all Federal, State and Local regulatory agency and payer requirements. They promote a positive image of the department and ministry organization in all Internal and external communications and through conduct and behavior. The Admitting Supervisor schedules staff to ensure a high level of department efficiency and effectiveness. They share responsibility with department Manager for monitoring the accuracy of demographic and financial data obtained.

Position responsibilities:

Is a knowledgeable resource person and role model for department staff; maintains ability to consistently perform non-managerial department specific tasks and responsibilities at acceptable levels; including bed control, outpatient registration and admission workflows and bank room reconciliation and deposits.Supports the department by performing quality assurance (QA) audits of individual registrars; monitoring productivity and other key performance indicators, as assigned, and accurately reports findings to management.Assists with department orientation and training of new hires and if applicable, to successfully pass competency exam(s). On an ongoing basis, provides coaching and Counseling to staff and when recognized, reports individual or departmental developmental needs to management.Maximizes workflow and process efficiency in the department by scheduling staff consistent with patient volume trends.Monitors patient volumes throughout the day and adjusts staff schedules to ensure staffing levels are appropriate to meet demands.Shares responsibility with Manager for covering work shifts or partial work shifts; when extenuating or extreme staffing shortages arise.Interacts with patients, visitors, staff and co-workers in a manner consistent with the Ministry Organizations MAGIS values and Standards of Conduct.Communicates effectively with internal and external customers by using AIDET and effectively with internal and external customers by using AIDET and patient rounding communication skills.Displays appropriate customer relation skills when dealing with difficult, confused and/or irrational behavior from patients, visitors, staff and co-workers.Ensures departmental compliance with Federal, State and Local regulatory agencies and insurance carrier requirements; and Ministry and departmental policies and procedures by consistently Monitoring registrations, Workqueue productivity, and, order entry accuracy and thoroughness.Keeps current on all changes regarding reimbursement and billing procedures and communicates changes in policy or procedures to staff to ensure compliance with new requirements.Contributes to employee development by conducting periodic in-services, and/or, individual coaching and counseling sessions to discuss concerns, problems and changes in policies and procedures.Demonstrates fairness in job assignments and in the recommendation of corrective action or employee recognition. Provides appropriate documentation in organizational, departmental and/or employee files to support corrective action, promotion and/or employee recognition.

What's required:

Associate's degree, OR equivalent training acquired via work experience, Bachelor's degree preferred.3-5 years of previous job-related experience; 6-10 years preferred.Broad, practical experience with admissions, registration, scheduling, accountsreceivables and point of service collections.Demonstrated ability to set priorities, meet multiple deadlines and motivate staff by leading by example.

At Gottlieb Memorial Hospital, we know you’re more than your job. We see you and all of your potential. That’s why we invest in our people. Clinical advancement programs, flexible scheduling, tuition reimbursement and day one benefits… at Gottlieb, what’s important to you, is important to us. Join our family.

Benefits from Day OneDaily Pay Competitive Shift DifferentialsCareer DevelopmentTuition ReimbursementOn Site Fitness Center (Gottlieb Memorial Hospital & LUMC)Educational StipendCertification reimbursement (up to 1 certification)Referral Rewards

Compensation:

Pay Range: $22.96 hr.- $36.74 hr.

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.