**Admissions Specialist – Melissa Sports Medicine Part Time Days** _Bring your passion to Texas Health so we are Better + Together_ **Work location:** Texas Health Allen (Melissa Sports Medicine) - 3030 Milrany Rd, Melissa, TX 75013 **Work hours:** Part Time, 24 hours weekly, (2) 12-hour days – Thursday and Friday from 7:00am – 7:00pm Training: Must be available for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least two weeks of classroom training required Monday - Friday from 8:30am-5pm at 500 E Border, Arlington, TX 76010; Training weeks may not be consecutive. **Admitting Department highlights:** + Ability to interact and become familiar with all other hospital departments + Great working environment with plenty of learning opportunities. + Friendly family-orientated environment Here's What You Need: + H.S. Diploma or Equivalent required + Associate's Degree preferred + 1 year of relevant customer service experience required + 2 years of professional office/healthcare experience preferred + 5 years of customer service preferred and + 6 months of demonstrated knowledge of intermediate computer skills preferred or + 1 year of healthcare, referral processing, scheduling, insurance verification in a medical office preferred + CHAA - Certified Healthcare Access Associate preferred upon hire + CPI - Crisis Prevention Intervention Training required within 90 days of hire and maintained annually + Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. + Excellent data entry, numeric, typing and computer navigational skills, with attention to details. + Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs. + Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills. + Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. + Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations. + Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life-changing events, while demonstrating exceptional customer service skills. + Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership + Strong interpersonal communication and exceptional customer service skills. + Strong verbal and written communications with all levels of people; bi-lingual a plus. Ability to type, spell, write, print legibly documentation and keyboarding skills. + Medical terminology, strong organizational skills, ability to prioritize, follow protocols and standards. What You Will Do: + As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit. + During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles. + To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered + Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties. + Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances. Additional perks of being a Texas Health Admissions Specialist: + Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment program, as well as several other benefits. + A supportive team environment with outstanding opportunities for growth. Entity Highlights: Texas Health Allen has served the local community and surrounding areas of Collin County since 2000. We're an 88-bed, acute-care, full-service hospital providing exceptional care to Allen, Lucas, Fairview, McKinney, Melissa, Wylie, and the surrounding cities. We specialize in robotic and minimally invasive surgery, advanced cardiology and electrophysiology services, orthopedic and spine services, and comprehensive women's and infants' care. Plus, we're an Accredited Chest Pain Center and STEMI receiving facility with more than 500 physicians practicing in more than 25 specialties. Texas Health Allen is a Joint Commission-accredited Gold Seal Certified Chest Pain facility, Level II Maternal, Level II NICU, Chest Pain Accredited, a Breast Imaging Center of Excellence and a Pathways to Excellence-designated hospital. You belong here. If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together! Learn (https://jobs.texashealth.org/why-texas-health/) more about our culture, benefits, and recent awards. _Do you still have questions or concerns?_ Feel free to email your questions to recruitment@texashealth.org \#LI-KC1 Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities. We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.