Job Description:
Job Title: Client Access Representative – Admissions
Location: Trenton, MO
Department: Client Access
Employment Type: Full Time
Shift: Monday - Friday
Job Summary:
Are you a detail-oriented and welcoming professional with a passion for supporting individuals during pivotal moments in their care journey? Do you want to make a meaningful impact in a collaborative and mission-driven behavioral health setting? Join our team at Brightli as a Client Access Representative – Admissions!
As a Client Access Representative – Admissions, you will be responsible for the smooth and accurate admission of clients and support census management and reporting across program sites. You’ll work closely with the billing department, clinical staff, and referral sources to ensure quality service and compliance with regulatory requirements. Our ideal candidate brings strong communication skills, exceptional organizational abilities, and a heart for service.
Position Perks & Benefits:
Health, dental, vision, and life insurance
401(k) retirement plan with employer match
Paid time off and holidays
Opportunities for professional development and advancement
Inclusive and supportive work culture
Key Responsibilities:
Respond to new referrals and document appropriately
Maintain waiting lists per CARF and DMH standards
Build and maintain positive, professional relationships with clients, referral sources, and coworkers
Ensure program census is maintained in accordance with service models for detox, residential, and/or outpatient services
Resolve file/charting deficiencies within appropriate timeframes
Facilitate screenings by phone or in person
Provide administrative support to clinical teams for documentation needs
Complete admissions in applicable systems, including demographic, financial, and release of information data
Coordinate with Care Managers to obtain and verify insurance details
Ensure timely and accurate data entry
Collaborate with the billing department to meet documentation and batching deadlines
Deliver exceptional customer service, creating a welcoming environment for new clients
Assist with filing, chart reviews, and chart information compilation
Perform other duties as assigned by leadership
Education and/or Experience Qualifications:
High School Diploma or General Equivalency Diploma (GED) required
Additional Qualifications:
Excellent verbal and written communication skills
Skilled in creating rapport and providing a positive first impression
Strong organizational and time management skills with attention to detail
Proficient in Microsoft Word and Excel
Knowledge of confidentiality laws and regulations regarding mental health and substance use disorders
Familiarity with applicable program policies, procedures, and regulations
Supervisory Requirements:
None
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.


Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness


Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Preferred Family Health Care is a Smoke and Tobacco Free Workplace.