Serves as a contact for internal and external customers; ensures efficient and accurate responses and resolutions to routine issues and needs. Performs general administrative work and maintains documentation of customer interactions.

Serves as a contact for internal and external customers; ensures efficient and accurate responses and resolutions to routine issues and needs. Performs general administrative work and maintains documentation of customer interactions.

Answer incoming admissions-related calls during each recruitment cycle, using strong customer service skills to guide callers through the admissions process.Answer incoming admissions-related chats and send follow up emails to callers, relying on strong written skills. Develop and maintain knowledge of the Admissions processes and operational procedures in order to successfully answer questions. This often involves having strong research skills, utilizing online resources to find the appropriate information.Understand the responsibilities of all units at the University of Pittsburgh to best direct questions to the appropriate place when necessary.Gain expertise of several software systems, including Peoplesoft student information system, our ERM system, our Case Management System, and Perceptive Content imaging software. This will also include the Outlook Suite and various other applications used by the Office of Admissions and Financial Aid.Demonstrate flexibility and teamwork during peak times.