**Overview** **Why You'll Love This Role:** + Make a real impact at a critical time in people’s lives + Work in a collaborative environment with a caring, mission-driven team + Help coordinate timely, compliant, and efficient hospice admissions + Enjoy the flexibility and purpose of working in a patient-facing healthcare role **Key Responsibilities:** + Serve as the primary point of contact for new patient referrals + Initiate outreach to patients and families within 1 hour of referral + Coordinate all admissions within the company’s 3-hour commitment window + Verify insurance benefits, payer source, and secure authorizations for hospice care + Communicate pending admissions to appropriate clinical and admission staff. + Collaborate with clinical teams, billing coordinators, and external referral sources + Enter accurate patient data and documentation into the electronic system + Participate in morning stand-up meetings, marketing activities, and outreach including seeking new referrals sources and developing strategies for company growth + Prepare marketing reports regarding referral statistics. + Maintain communication with pending and Not Taken Under Care (NTUC) patients + Support weekend and on-call admissions as needed **About You** + High school diploma or equivalent required + LPN/LVN license or bachelor’s degree in nursing, Business, Psychology, or Social Work strongly preferred + Previous experience in customer service + Hospice or medical office experience preferred + Strong skills in communication, organization, negotiation, public relations and data entry + Familiarity with Microsoft Office and healthcare systems + Knowledge of hospice admission regulations, compliance, and insurance processes is a plus **We Offer** **Benefits for All Hospice Associates (Full-Time & Per Diem):** + Competitive Pay + 401(k) with Company Match + Career Advancement Opportunities + National & Local Recognition Programs + Teammate Assistance Fund **Additional Full-Time Benefits:** + Medical, Dental, Vision Insurance + Mileage Reimbursement or Fleet Vehicle Program + Generous Paid Time Off + 7 Paid Holidays + Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) + Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) + Free Continuing Education Units (CEUs) + Company-paid Life & Long-Term Disability Insurance + Voluntary Benefits (Pet, Critical Illness, Accident, LTC) **Legalese** + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace ReqID: 2025-125866 Category: Branch Admin and Clerical Position Type: Full-Time Company: Heartland Hospice