Job Description

Administrator - Social Care
Location: Redhill
Hours: Full-time, office-based

About Us
Our client is a Family Services provides residential assessment and holistic family support to children, young people, and parents, particularly those with additional needs.
Situated in a beautifully renovated three-storey home in Redhill, we deliver strength-based, trauma-informed care using the award-winning Parent Assess framework. We aim to create a safe, nurturing environment to support lifelong family bonds.

Role Overview
As our Administrator, you will be essential to the smooth daily operation of the centre. You'll support our residential and assessment teams, manage communications, and ensure accurate record-keeping so that frontline staff can focus on delivering exceptional care.

Key Responsibilities

Serve as the first point of contact: answer phones and emails, welcome families, and professionalsMaintain internal databases, filing systems, and referral logsAssist with scheduling -organise appointments, team meetings, and pre-visitsSupport confidential document management (care plans, assessments, safeguarding files)Coordinate administrative support for residential assessmentsLiaise with external agencies: local authorities, courts, and social work professionalsHelp prepare hospitality for visiting families and childrenOrder and manage office and household suppliesTake meeting minutes and manage internal distribution of updatesAssist with data gathering tracking vacancies, monitoring admission periodsDemonstrate understanding of GDPR and data protection in all tasks

Person Specification
Essential Requirements:

Proven experience in an administrative or customer-facing roleProficient in Microsoft Office (Word, Excel, Outlook) and able to use database softwareClear and compassionate communicator, both written and verbalStrong organisational and time-management skillsCommitment to confidentiality and data protectionEmpathetic and professional when working with vulnerable families

Desirable Attributes:

Experience in social care, residential services, or assessmentsUnderstanding of safeguarding and children's servicesKnowledge of trauma-informed and family-first care principles

Why Join our Client?

Work in a beautifully refurbished house with a family-centred ethosMake a real impact supporting families during challenging transitionsJoin a close-knit team trained in the innovative Parent Assess approachAccess flexible working arrangements and ongoing learning opportunitiesCollaborate regularly with external professionals and partner agencies

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