About Aurigo

We are America’s leading enterprise SaaS provider helping public sector agencies plan and deliver over $450 billion worth capital infrastructure projects and realize up to 5% in savings.  Aurigo performs the entire configuration, implementation and delivery of its enterprise software solutions. These are multimillion-dollar projects typically spanning 6 months to two years.  Our customers include State agencies, Airports, large cities and counties, and major transit authorities who spend anywhere from $15K ARR to $3M ARR on our software subscription plans.

Description: 3+ years of experience with windows desktop and servers support. Installing, Configuring Windows 10 as clients. Manage employee onboarding & offboarding activities. Review and analyze IT support tickets, respond to the tickets appropriately in a timely manner. Install, configure, and maintain the regular updates of Windows and Antivirus. Installation & troubleshooting of Local and Network printer. Diagnoses and troubleshoots problems encountered with Desktop/Laptop hardware, software and peripherals. Good knowledge on configuring and fix the issues related to O365 Apps and Outlook. Knowledge on installing and configuring Windows server. Knowledge on installing and configuring Windows features and other software like MS SQL, MS Project, Adobe Reader, Visual Studio Etc. Basic Knowledge on Windows Active directory environment. Basic knowledge on Azure AD and O365 administration. Manages inventory of IT related devices and Software in the company asset inventory. Basic Knowledge of LAN, WAN, Routers, Network Switch & Cabling (including understanding of Ethernet, DNS, DHCP, TCP/IP routing) Require to work with multiple vendors to resolve any hardware related issues. Ability to provide technical support through phone & web based remote tools. Requirements: 3+ years of experience as a Desktop support engineer or similar role. Bachelor’s degree in engineering or related fields. Solutions Associate/Solutions Expert Certification in Microsoft is preferred. Preferable worked in an enterprise IT environment. Basic Knowledge on Windows AD, Azure AD, O365 administration PowerShell scripting knowledge is a plus. Must have good interpersonal and communication skills. Excellent problem-solving skills, with a demonstrated ability to identify and solve problems. Competencies OwnershipTechnical Knowledge of IT Operations & Problem Solving