Administrator **Hillcrest Family Services** 1 Positions ID: 247628 Posted On 06/30/2025 **Job Overview** **_Join a caring and dedicated team of professionals that help people with a variety of challenges within our 60+ bed care facility._**  **Your Responsibilities** As the **RCF/PMI Administrator** is responsible for the leadership, oversight, and day-to-day management of a licensed Residential Care Facility serving individuals with persistent mental illness. This position ensures compliance with all applicable state regulations, promotes quality care and services, and provides strategic and operational leadership for staff and residents. Additional responsibilities include: + Ensure full regulatory compliance with DIA and DHHS rules for RCF/PMI operations, including licensure standards, documentation and inspections. + Oversee the facility operations including admissions, discharges, staffing, resident programming, finances, and physical facility maintenance. + Develop, implement, and update policies and procedures in accordance with state and federal regulations. + Overall responsibility for facility staff to include oversight of or direct responsibility to hire, supervise, and evaluate members of the facility staff that include an Assistant Administrator, Administrative Assistant, Certified Medication Aides, Nurses, Social Workers, and Activity Coordinator; provide ongoing professional development and in-service training; ensure that all staff are equipped and competent to perform their job duties through timely completion of assigned training. + Establish, promote and maintain a culture that embodies our mission, vision and values ensuring staff understand and are aligned. This includes respectful and collaborative working relationships with other staff and the commitment to provide compassionate, quality care for our clients. + Ensure a safe, clean, therapeutic living environment for residents that promotes recovery, stability, and independence. + Coordinate with mental health professionals, case managers, families, and other service providers to support residents’ treatment and recovery plans. + Develop, implement and monitor budgets, billing, and financial performance; ensure accurate reporting for Social Security, Medicaid, and other funding streams. + Serve as the primary point of contact for regulatory agencies and stakeholders, including participation in surveys and audits. + Respond to residents or staff emergencies and ensure proper documentation and follow-up. + Provide or ensure 24/7 on-call coverage and designate a qualified back-up administrator when absent. + Uphold resident rights, confidentiality (HIPAA), and ethical standards. Demonstrate and drive the culture of Hillcrest Core Values – Compassion, Collaboration, Trustworthiness, Community Involvement – in all interactions with internal and external stakeholders. + Other duties as assigned.   **What You Need** + Bachelor’s degree in psychology, social work, public health, healthcare administration, or related field. + Minimum Requirements per Iowa Code 481-62.7 – Must meet **at least one** of the following: + Licensed Nursing Home Administrator (LNHA) or Certified Residential Care Facility Administrator in Iowa, with two years of supervisory experience in a mental health setting. + A Qualified Mental Health Professional (QMHP) with at least one year of administrative experience + Completion of a **Department approved 1-year training program** , plus two years of direct care or supervisory experience in a facility serving persons with mental illness. + Minimum of three years’ experience in residential or behavioral health services. + Three to five year of supervisory experience. Prior leadership experience in a licensed care setting. + Proficiency in Medicaid billing, SSA benefits management, and regulatory documentation. + Ability to communicate effectively with referral workers and a wide variety of professionals + Outstanding customer service skills + Well organized and flexible with excellent time management skills + Knowledgeable of chronic mental illness and recognized treatment and rehabilitation models  **What Makes You Stand Out** + Master's Degree + 5+ years of supervisory experience + Experience in a mental health setting  **Competitive benefits package for full-time employees working 30+ hours a week:** + Health insurance (up to 79% employer paid) + Dental insurance + Vision insurance + 401(k) with profit sharing and employer match + Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency) + 10 paid holidays + 80 hours sick time + 2 wellness days + Staff development and training + Public Service Loan Forgiveness (PSLF) eligibility for federal student loans + Employer paid CEU's through Relias + PerkSpot- employee discount program + Employee assistance program + Advancement opportunities  **About the Program** The **Residential Care Facility (RCF)**  is a residential facility for adults who have a mental health diagnosis, that provides supervision in a safe, secure, and protected environment. The RCF offers the following services: + 24-hour staffing and supervision + Mental health support + Medication management + Social and community integration + Physical and emotional health development + Daily living skills education  **About the Organization** Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores **COVID-19 Vaccination Not Required** Primary Contact 315333 Human Resources , 563-557-8211 Phone Phone Phone 563-207-5051 Fax humanresources@hillcrest-fs.org Email True False True **Job Details** Categories Clerical/Office Administration Health Care Human and Social Services Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 1066 Job REQ # 247628 \# Positions 1 Start Date 20250630 End Date 20250804 Featured Job TH Ad TH Comments **Similar Jobs** Claims Administrator Cottingham & Butler/ SISCO Account Administrator Cottingham & Butler/ SISCO Senior Clinic Administrator UnityPoint Health Finley Hospital **Share this Job** Hillcrest Family Services **About the Company** Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa. Mission: _Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~_