Administrative Support Associate
UNCG
Posting Details Posting Details Requisition Number S3001 Position Number 002748 Position Classification Title Administrative Support Associate Functional Title Administrative Support Associate Position Type Staff University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit Consumer, Apparel, and Retail Studies is one of six academic departments in the Bryan School of Business and Economics. The department provides academic and administrative support to 220 students, 8 faculty, prospective students and visitors. The undergraduate and graduate programs are designed to educate and prepare students for careers in the global apparel and retailing industries. Position Summary
Located in the Department of Consumer, Apparel, and Retail Studies, this position is the primary administrative support for the department head, faculty, staff, and students. Responsibilities are varied and include:
Providing quality managerial, clerical, and customer services, Managing department and grant budgets, including purchasing, bookkeeping and personnel records Implementing HR policies and hiring procedures for searches Coordinating appointment scheduling, meetings, and events for department head and faculty Maintaining student records and electronic databases Supervising office staff and student employees Assisting in the planning, organization, and execution of events and special projects Communicating program knowledge to current and prospective students, and managing Fixed Assets inventory.
Minimum Qualifications HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK. Additional Required Certifications, Licensures, and Certificates Preferred Qualifications
2-3 years of experience Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants For consideration, candidates should upload: Cover letter, not to exceed one page, detailing qualifications as they relate to this position. Resume List of references
Applicants are required to upload a list of references of at least three (3) professional references that includes: Name Company Name Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number
Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.
Recruitment Range $36,895 - $40,747 Org #-Department Consumer Apparel-Retail Stds - 12404 Work Hours of Position 8 A.M - 5 P.M., M-F Number of Months per Year 12 Posting Requirements Job Family Administrative & Managerial Career Banded Title Administrative Support Associate Open Date 08/06/2025 Close Date 08/27/2025 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency Key Responsibilities ________________________________________________________________________________________________________________________ Key Responsibility Coordinating Work Flow throughout the Unit Essential Tasks Directing office support activities by organizing processes to accomplish duties effective. Developing solutions for office problems, gaining approval, and implementing change. Troubleshooting office problems as they occur and recommending solutions. Maintaining tracking system for office correspondence, and meeting university deadlines. Assisting department head and faculty with budget and financial matters Coordinating operations for department events and special projects and organizing steps to completion. Delegating assignments to staff or student employees as appropriate and providing follow-up on pending completion; Arranging office equipment and fixtures for efficiency. Routing mail correspondence to faculty in a timely manner. Maintaining a professional department at all times. Also includes other duties, as assigned. Key Responsibility Maintaining, Reconciling, or Adjusting Financial Records Essential Tasks Responsible for general fund account maintenance greater than $5,000. Recording expenditures and weekly account balance for 3-5 funds. Projecting future costs; Maintaining budget records in spreadsheets. Primary departmental resource on business procedures. Assisting budget authority with coordinating and prioritizing funding requests based on account history. Reconciling subsystem to general ledger account. Correcting and adjusting accounts to maintain sufficient funds Responsible for expenditure reports on discretionary funds Managing accounts of various types: general, discretionary, grant, receipt, using prescribed software to manage budget and complete transactions. Transferring funds between account codes; Verifying account balances. Calculating and processing transactions from various fund sources. Producing budget reports on demand; Researching account histories. Researching financial and/or budget policies and applying them to specific requests. Interpreting financial and/or budget policies for management. Balancing internal accounting records against Banner. Reviewing and reconciling financial data; Identifying variances and developing corrective actions. Serving as department resource on Banner Finance applications. Summarizing financial activity over a period of time for management review. Key Responsibility Preparing, Reviewing, or Processing Forms, Reports, Documents Essential Tasks Completing travel authorization/reimbursement forms; Implementing prescribed bookkeeping methods and standard personnel practices Processing purchase orders and procurement purchases using integrated software Checking time sheets for accuracy. Completing recruitment paperwork for faculty or staff positions including use of SpartanTalent. Retrieving data and preparing documents for accreditation reports. Submitting hiring paperwork to payroll; Preparing deposits or check requests. Maintaining employment records for students. Matching invoices or payments to system. Checking data or forms for accuracy. Maintaining employment records for faculty and staff. Processing personnel action forms. Reviewing and reconciling electronic data reports. Providing monthly budget report updates. preparing and processing documentation for position hiring and termination. Key Responsibility Scheduling or Coordinating Meetings or Events Essential Tasks Scheduling appointments, meetings and events using MS Outlook and Teams. Recording and preparing minutes from department meetings. Arranging event reservations including rooms, catering, and equipment; Organizing and overseeing the publicity and execution for events. Overseeing completion of materials and designing publications for workshops and events. Arranging visits for prospective faculty. Coordinating travel arrangements for visiting scholars and guest lecturers. Scheduling meetings with external clients. Developing a project plan for an event; E-mailing itineraries and event details, as needed. Key Responsibility Using Technology, Software, and Equipment to View, Enter, Modify, or Copy Data Essential Tasks Word processing correspondence. Routinely using applications not included in Microsoft Office Suite. Using a 10-key calculator. Serving as resource for complex copying projects; routinely calling Help Desk to resolve technical problems. Running lists from a database; Using Microsoft Word to type drafts; Entering information into Banner Finance (Internet Native Banner) forms; Using Microsoft Excel to enter information; Data entry into fields and screens; Constantly accessing Banner Finance for information. Contacting vendor to request assistant with addressing printer and copier problems and to maintain copier and printer functions. Serve as the liaison with software vendors to update and maintain department’s software licenses, technologies, and studio/lab equipment. Assist faculty and connect them with ITS or the appropriate service contact when software, technology, or equipment issues arise. Word processing documents for distribution and publication. Key Responsibility Supervising and Training Student Workers or Staff Essential Tasks Training staff on frontline customer service and professionalism. Supervising work duties and employee performance to maintain fluidity in business operations. Tracking staff/student work hours; Reviewing and processing staff time sheets. Training students on software or office equipment. Training office staff/students on file maintenance; Training staff on mail processing and distribution. Training staff/students on data entry and data file storage. Interviewing and recruiting student workers; assigning student employees work duties; Assisting in orienting new faculty on matters related to financial or personnel procedures. Coordinating work schedules for office coverage.. Key Responsibility Providing Customer Service and Program Knowledge Essential Tasks Receiving office visitors and callers. Providing information about programs of study to current and prospective students. Referring students to appropriate resource. Establishing a model for professional, positive interactions with customers. Independently resolving customer problems by reliance on extensive program knowledge, analytical skill, and research of past actions. Providing authorized employee’s access to facilities. Using interpersonal skills and responding calmly to people under stress or expressing displeasure; Collecting fees. Serving as liaison between university and external service providers. Competency ________________________________________________________________________________________________________________________ Competency Communication-Verbal Competency Description Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events. Competency Level Journey Competency Communication- Written Competency Description Composes written communication with guidance using standard formats. Composes correspondence involving program or operational procedures independently from general instructions or brief summaries Competency Level Journey Competency Office Technology Competency Description Selects, understands and fully applies features of a variety of software programs, machines or office equipment that will produce the desired results Competency Level Journey Competency Work Coordination Competency Description Plans and facilitates the support activities of an office or work unit; coordinates with others to complete tasks. May serve as an office coordinator for a work unit Competency Level Journey Competency Problem Solving Competency Description Assesses and may resolve unprecedented problems that require research and review of policy and procedures. Applies judgment for problem resolutions based on delegated authority from supervisor. Competency Level Journey Competency Knowledge- Problem Competency Description Understands programs and services to apply this knowledge in problem solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations. Competency Level Journey Competency Information/Records Administration Competency Description Records, compiles and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data. Competency Level Journey Competency Budgeting Competency Description Exercises responsibility for administering the budget, which includes making recommendations regarding the use and distribution of funds within the department. Competency Level Journey ADA Checklist ADA Checklist
Located in the Department of Consumer, Apparel, and Retail Studies, this position is the primary administrative support for the department head, faculty, staff, and students. Responsibilities are varied and include:
Providing quality managerial, clerical, and customer services, Managing department and grant budgets, including purchasing, bookkeeping and personnel records Implementing HR policies and hiring procedures for searches Coordinating appointment scheduling, meetings, and events for department head and faculty Maintaining student records and electronic databases Supervising office staff and student employees Assisting in the planning, organization, and execution of events and special projects Communicating program knowledge to current and prospective students, and managing Fixed Assets inventory.
Minimum Qualifications HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK. Additional Required Certifications, Licensures, and Certificates Preferred Qualifications
2-3 years of experience Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants For consideration, candidates should upload: Cover letter, not to exceed one page, detailing qualifications as they relate to this position. Resume List of references
Applicants are required to upload a list of references of at least three (3) professional references that includes: Name Company Name Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number
Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.
Recruitment Range $36,895 - $40,747 Org #-Department Consumer Apparel-Retail Stds - 12404 Work Hours of Position 8 A.M - 5 P.M., M-F Number of Months per Year 12 Posting Requirements Job Family Administrative & Managerial Career Banded Title Administrative Support Associate Open Date 08/06/2025 Close Date 08/27/2025 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency Key Responsibilities ________________________________________________________________________________________________________________________ Key Responsibility Coordinating Work Flow throughout the Unit Essential Tasks Directing office support activities by organizing processes to accomplish duties effective. Developing solutions for office problems, gaining approval, and implementing change. Troubleshooting office problems as they occur and recommending solutions. Maintaining tracking system for office correspondence, and meeting university deadlines. Assisting department head and faculty with budget and financial matters Coordinating operations for department events and special projects and organizing steps to completion. Delegating assignments to staff or student employees as appropriate and providing follow-up on pending completion; Arranging office equipment and fixtures for efficiency. Routing mail correspondence to faculty in a timely manner. Maintaining a professional department at all times. Also includes other duties, as assigned. Key Responsibility Maintaining, Reconciling, or Adjusting Financial Records Essential Tasks Responsible for general fund account maintenance greater than $5,000. Recording expenditures and weekly account balance for 3-5 funds. Projecting future costs; Maintaining budget records in spreadsheets. Primary departmental resource on business procedures. Assisting budget authority with coordinating and prioritizing funding requests based on account history. Reconciling subsystem to general ledger account. Correcting and adjusting accounts to maintain sufficient funds Responsible for expenditure reports on discretionary funds Managing accounts of various types: general, discretionary, grant, receipt, using prescribed software to manage budget and complete transactions. Transferring funds between account codes; Verifying account balances. Calculating and processing transactions from various fund sources. Producing budget reports on demand; Researching account histories. Researching financial and/or budget policies and applying them to specific requests. Interpreting financial and/or budget policies for management. Balancing internal accounting records against Banner. Reviewing and reconciling financial data; Identifying variances and developing corrective actions. Serving as department resource on Banner Finance applications. Summarizing financial activity over a period of time for management review. Key Responsibility Preparing, Reviewing, or Processing Forms, Reports, Documents Essential Tasks Completing travel authorization/reimbursement forms; Implementing prescribed bookkeeping methods and standard personnel practices Processing purchase orders and procurement purchases using integrated software Checking time sheets for accuracy. Completing recruitment paperwork for faculty or staff positions including use of SpartanTalent. Retrieving data and preparing documents for accreditation reports. Submitting hiring paperwork to payroll; Preparing deposits or check requests. Maintaining employment records for students. Matching invoices or payments to system. Checking data or forms for accuracy. Maintaining employment records for faculty and staff. Processing personnel action forms. Reviewing and reconciling electronic data reports. Providing monthly budget report updates. preparing and processing documentation for position hiring and termination. Key Responsibility Scheduling or Coordinating Meetings or Events Essential Tasks Scheduling appointments, meetings and events using MS Outlook and Teams. Recording and preparing minutes from department meetings. Arranging event reservations including rooms, catering, and equipment; Organizing and overseeing the publicity and execution for events. Overseeing completion of materials and designing publications for workshops and events. Arranging visits for prospective faculty. Coordinating travel arrangements for visiting scholars and guest lecturers. Scheduling meetings with external clients. Developing a project plan for an event; E-mailing itineraries and event details, as needed. Key Responsibility Using Technology, Software, and Equipment to View, Enter, Modify, or Copy Data Essential Tasks Word processing correspondence. Routinely using applications not included in Microsoft Office Suite. Using a 10-key calculator. Serving as resource for complex copying projects; routinely calling Help Desk to resolve technical problems. Running lists from a database; Using Microsoft Word to type drafts; Entering information into Banner Finance (Internet Native Banner) forms; Using Microsoft Excel to enter information; Data entry into fields and screens; Constantly accessing Banner Finance for information. Contacting vendor to request assistant with addressing printer and copier problems and to maintain copier and printer functions. Serve as the liaison with software vendors to update and maintain department’s software licenses, technologies, and studio/lab equipment. Assist faculty and connect them with ITS or the appropriate service contact when software, technology, or equipment issues arise. Word processing documents for distribution and publication. Key Responsibility Supervising and Training Student Workers or Staff Essential Tasks Training staff on frontline customer service and professionalism. Supervising work duties and employee performance to maintain fluidity in business operations. Tracking staff/student work hours; Reviewing and processing staff time sheets. Training students on software or office equipment. Training office staff/students on file maintenance; Training staff on mail processing and distribution. Training staff/students on data entry and data file storage. Interviewing and recruiting student workers; assigning student employees work duties; Assisting in orienting new faculty on matters related to financial or personnel procedures. Coordinating work schedules for office coverage.. Key Responsibility Providing Customer Service and Program Knowledge Essential Tasks Receiving office visitors and callers. Providing information about programs of study to current and prospective students. Referring students to appropriate resource. Establishing a model for professional, positive interactions with customers. Independently resolving customer problems by reliance on extensive program knowledge, analytical skill, and research of past actions. Providing authorized employee’s access to facilities. Using interpersonal skills and responding calmly to people under stress or expressing displeasure; Collecting fees. Serving as liaison between university and external service providers. Competency ________________________________________________________________________________________________________________________ Competency Communication-Verbal Competency Description Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events. Competency Level Journey Competency Communication- Written Competency Description Composes written communication with guidance using standard formats. Composes correspondence involving program or operational procedures independently from general instructions or brief summaries Competency Level Journey Competency Office Technology Competency Description Selects, understands and fully applies features of a variety of software programs, machines or office equipment that will produce the desired results Competency Level Journey Competency Work Coordination Competency Description Plans and facilitates the support activities of an office or work unit; coordinates with others to complete tasks. May serve as an office coordinator for a work unit Competency Level Journey Competency Problem Solving Competency Description Assesses and may resolve unprecedented problems that require research and review of policy and procedures. Applies judgment for problem resolutions based on delegated authority from supervisor. Competency Level Journey Competency Knowledge- Problem Competency Description Understands programs and services to apply this knowledge in problem solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations. Competency Level Journey Competency Information/Records Administration Competency Description Records, compiles and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data. Competency Level Journey Competency Budgeting Competency Description Exercises responsibility for administering the budget, which includes making recommendations regarding the use and distribution of funds within the department. Competency Level Journey ADA Checklist ADA Checklist
"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)
Physical Effort Reading - F, Writing - F, Vision-Preparing/Analyzing figures - F, Hearing - F, Talking - F Work Environment Inside - C Applicant Documents Required Documents Resume/CV Cover Letter List of References Optional Documents Posting Specific QuestionsRequired fields are indicated with an asterisk (*).
* Select the highest level of education completed? High School Some College Associate's Degree Bachelor's Degree Higher than a Bachelor's Degree * Do you have experience using BannerHR? Yes No * Do you have experience using BannerFinance? Yes No * Describe your customer service experience.(Open Ended Question)
* Using your own words, describe what professionalism means to you.(Open Ended Question)
* Are you eligible to work in the United States without sponsorship?(Open Ended Question)
* Please indicate how you learned of the vacant position for which you are applying: UNCGjobsearch Website Greensboro News & Record Carolina Peacemaker Other Newspaper The Chronicle of Higher Education Inside Higher Ed Other Professional Journal NCWorks.gov UNC System Job Board Other Online Job Board Personal Networking Search Firm Facebook Twitter * Other: Please list(Open Ended Question)
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