Administrative Support Assistant 3 Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5075968) Apply  Administrative Support Assistant 3 Salary $41,100.80 - $60,174.40 Annually Location Des Moines - 50321 - Polk County, IA Job Type Full-time Job Number 26-00620 Agency 553 Iowa Public Employees' Retirement System (IPERS) Opening Date 09/12/2025 Closing Date 9/22/2025 11:59 PM Central LinkedIn Tag #LI-POST Point of Contact Melinda.Rushing@ipers.org + Description + Questions Job Description The Iowa Public Employees’ Retirement System (IPERS) is hiring for the position ofAdministrative Support Assistant 3. This position rotates between the front desk, mail room and the quality control desk. Key Responsibilities: + Welcome and authenticate the identity of IPERS visitors, answer basic facility-related questions, and manage the app-based check-in process to ensure accurate record-keeping of visitor details. + Maintain inventory of visitor badges, including assignment, distribution, and collection as per policy. + Notify IPERS staff of scheduled appointments or unscheduled walk-ins and handle the acceptance and routing of IPERS forms and applications dropped off in person. + Monitor interior and exterior security cameras throughout the IPERS facility and notify the facility manager of any anomalies or concerning activity. + Assist with large deliveries by monitoring the gate and preparing for deliveries at the loading dock. + Perform data entry and assist with record-keeping tasks, + Handle incoming and outgoing mail operations, ensuring adherence to mail handling rules and security requirements, particularly for registered/certified mail. + Provide assistance with large quantity mailing projects and return mail handling by updating addresses in the pension administration system. + Conduct quality assurance reviews of scanned images to detect discrepancies and coordinate defect resolutions with the document scanning technician. What We Offer: + Comprehensive benefits including health, dental, life and long-term disability (coverage begins the first of the month after 30 days). View 2025 health and dentalpremiums here (https://das.iowa.gov/media/4378/download?inline=) . + Generous paid time off – vacation and sick leave begin accruing on day one. + Nine paid holidays per year. + Flexible Spending Accounts for medial and dependent care. + Retirement benefits through theIPERS Defined Benefit Plan (https://ipers.org/) . + Additional voluntary retirement savings options through theRetirement Investors Club (https://das.iowa.gov/ric/state-iowa-employees-soi) . For more details, check out State of Iowa –Benefits at a Glance (https://das.iowa.gov/media/3766/download?inline) . Unlock the complete value of State of Iowa benefits with theTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) . Finalists will be subject to a background check. Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: + Two years of full-time work experience in general office, clerical, data entry/processing, or related work. + A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. + Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1. For more information click on thislink to view the job description (https://das.iowa.gov/media/4906/download?inline=) 01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa. + Yes - I understand and agree. + No 02 PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq? + No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq + Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq 03 Do you have two years of full-time work experience in general office, clerical, data entry/processing, or related work? + Yes + No 04 Do you have a total of two years of education and/or full-time work experience in general office, clerical, data entry/processing, or related work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. + Yes + No 05 Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1? + Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1. + I am not a current permanent State of Iowa executive branch employee + I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1 06 Communication skills (verbal/written) + I regularly use strong verbal and written communication in work settings. + I have used this skill occasionally or in informal settings + I have not used this skill in a work setting 07 Customer service mindset (phone or in-person) + I have provided customer service directly in a work setting. + I have some experience helping people in informal or support roles. + I have not had direct customer interaction in a service capacity. 08 Tech/computer literacy (Microsoft Office, email systems, data entry) + I am proficient and comfortable using office software and can work independently on a computer. + I can perform basic tasks in Microsoft Word, Excel, email, etc. + I am unfamiliar with basic office software. 09 Tell us about a time when you had an angry customer and how you resolved the issue. 10 Tell us about a time you encountered a road block processing work and how you resolved it. 11 Have you participated in a work setting that required teamwork and organization? + Yes + No 12 Have you utilized a database in a work setting? + Yes + No 13 Do you have experience interpreting and applying rules, regulation, policies and/or procedures? + Yes + No 14 Have you previously worked with our agency in a temporary, internship, or seasonal role? + Yes + No 15 In your past roles, have you stayed with one organization for 1 or more years? + Yes + No Required Question Employer State of Iowa Agency 553 Iowa Public Employees' Retirement System (IPERS) Address 7401 Register Dr Des Moines, Iowa, 50321 Website https://www.ipers.org/ Apply Please verify your email addressVerify Email