Description We are looking for an experienced Administrative Support specialist in Chesapeake, Virginia to join our dynamic team in the service industry. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term career development. The ideal candidate will bring strong organizational skills and expertise in customer service to ensure smooth daily operations. Responsibilities: • Manage and operate a multi-line phone system to handle incoming calls efficiently and professionally. • Provide exceptional customer service by addressing inquiries and resolving issues promptly. • Coordinate scheduling and dispatching for HVAC service technicians to meet customer needs. • Utilize Microsoft Office 365 tools to create and manage documents, spreadsheets, and communications. • Maintain accurate records and documentation to support operational processes. • Communicate effectively with team members and clients to ensure seamless workflow. • Assist in general administrative tasks, including data entry and filing. • Monitor and prioritize tasks to ensure deadlines are consistently met. • Support the team with problem-solving and proactive decision-making in day-to-day operations. Requirements • Minimum of 2 years of experience in an administrative or coordinator role. • Proficiency in operating a multi-line phone system. • Strong customer service skills with the ability to handle inquiries professionally. • Familiarity with HVAC industry processes and terminology is preferred. • Advanced knowledge of Microsoft Office 365 applications. • Experience in dispatching and scheduling workflows. • Excellent organizational and communication abilities. • Ability to multitask and work effectively in a fast-paced environment. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .