Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Join our Enterprise Support Services (ESS) team and you will be an integral part of our business enablement functions that keeps our organization running strong. You will use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As an Administrative Services Program Manager you will work across teams to provide the supervision, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. **The opportunity** As an Administrative Services Program Manager, you will be responsible for overall management and administration for all systems, knowledge or technical application projects for a program ensuring consistency with strategy, commitments and goals. You will also be responsible for formulating a cohesive, modular, phased strategy for applications to fulfil business drivers; securing the resources required to achieve program objectives; coordinating project activities for delivering the strategy; and acting as the central point of contact for key stakeholders. You will make certain projects are chartered to fulfil key business needs and are implemented in alignment with critical knowledge principles. You will oversee all aspects of defined programs within our customer base (sector, service line or functional group). You will develop and manage strategic relationships, influencing, persuading and negotiating with internal and external stakeholder groups to promote and implement the program vision across the business **Your key responsibilities** + Develops relationships with key internal customers to identify and proactively address emerging needs + Creates the structure and conditions to allow information to flow within a team + Influences customers and/or organizational leadership to accomplish operational objectives + Manages a group of people within a defined discipline, geography or national department + Will also meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value. + Sets up full project plans rapidly for project teams including objectives, milestones, priorities, teams, calendar and nature of deliverables + Leads the assembly of the right team to achieve business goals by creating the right mix of skills and the right environment + Alerts teams and colleagues to social, economic and technology trends likely to affect EY and/or our clients’ business + Anticipates what customers will want and follows up on a regular basis + Participates in teams drawn from other areas of EY **Skills and attributes for success** + Demonstrates strong analytical abilities and applies analytics to many different types of deliverables and projects + Provides guidance to team members related to firm policies and department standards + Strong financial acumen and analysis of financial metrics across multiple projects identifying and implementing enhancement opportunities where applicable + Will make decisions as it relates to client needs and requests + Excellent interpersonal, client service, communication, organizational, and program management skills + Ability to lead teams and work and team effectively with clients and team members + Ability to work with people from diverse cultural backgrounds, ensuring all points of view are considered before reaching a decision + Must be able to effectively prioritize and manage multiple, simultaneous, complex projects + Influencing and negotiating skills + Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook **To qualify for the role, you must have** + Bachelor's degree in a related discipline, or equivalent work experience required + 8-10 plus years of experience + 3 plus years of experience managing people + In-office presence as needed to meet business needs + Domestic and international travel supporting on-going activities, as needed + Flexibility to work outside of core hours **Ideally, you’ll also have** + Experience with enterprise-wide program development and implementation + Experience developing service level agreements and KPIs, CPIs **What we offer you** At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $100,400 to $187,700. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $120,400 to $213,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com .