Location: North Shields Enforcement Office, NE30 1AG
Contract: Temporary - Until December 2025
Working Hours: Full-time, Monday to Friday (37 hours per week)
Pay Rate: £12.36 per hour
Start Date: As soon as possible
About the Role
Brook Street are currently recruiting on behalf of the Ministry of Justice (MoJ) for a Temporary Administrative Officer to join the Enforcement Team at North Shields Law Courts.
This is a full-time temporary public sector assignment running until December 2025, offering the opportunity to work within Her Majesty's Courts and Tribunals Service (HMCTS) - part of the Ministry of Justice - in a front-line administrative position.
As an Administrative Officer, you will support court and enforcement operations, interacting with members of the public, defendants, and partner organisations. The role involves handling sensitive information, delivering excellent customer service, and ensuring court processes run smoothly and effectively.
Key Responsibilities
General Administration and Case Management
Preparing papers and files for court proceedings
Creating, updating, and maintaining records and systems
Drafting routine correspondence, notes, reports, and meeting documentation
Photocopying, filing, post handling, and booking rooms or equipment for hearings and training sessions
Enforcement and Operational Support
Collection and enforcement of financial penalties
Conducting means interviews with defendants (primarily by phone)
Supporting court hearings and enforcement sessions
Contacting relevant parties, serving documents, and executing warrants
Managing fine payments and working with chip-and-pin systems
Customer Interaction
Responding to in-person, written, and telephone enquiries
Communicating with defendants, legal professionals, enforcement partners, and internal colleagues
Providing clear, courteous, and accurate information
Data Processing, Compliance and Quality Control
Handling casework including court orders, claims, fees, and fines
Accurately recording outcomes and maintaining compliance with procedures
Verifying data, checking documents and producing basic reports
Participating in daily team meetings, problem-solving activities, and supporting internal initiatives
Ideal Candidate Profile
We're looking for individuals who are:
Organised, accurate, and methodical in their work
Confident communicators with a professional approach
Experienced in administration and customer service environments
Able to manage sensitive situations with discretion
Comfortable using IT systems and following structured processes
Minimum Requirements:
5 GCSEs (A*-C), including English and Maths
OR NVQ Level II in Business Administration
OR equivalent relevant work experience
About the Ministry of Justice (MoJ) and HMCTS
This role is part of the Operational Delivery Profession, representing the public-facing side of government. HMCTS delivers justice services to millions of people across England and Wales, and its staff are committed to high standards, integrity, and excellent customer care.
Working in this role through Brook Street offers the opportunity to gain valuable public sector experience and contribute to the essential work of the justice system.
Interested?
Apply now to begin a rewarding temporary assignment supporting justice in your community.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.