Administrative Officer Enviar candidatura ahora » **Fecha:** 1 sept 2025 **Ubicación:** Santo Domingo Este, 01, DO **Empresa:** Scotiabank **ID de la solicitud:** 234870 Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño. **Administrative Officer** **Level 5.1** **Schedule: Monday to Friday 8:30AM-5:30PM/Saturdays 4 Hours upon request** **Purpose** Contributes to the overall success of the GBS-DR team, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are incompliance with governing regulations, internal policies and procedures. **Accountabilities** + Champions aclient-drivenculture to deepen client relationships andleveragebroader Bank relationships,systemsand knowledge. + Provides administrative and processing support by: + Daily review and completion of assigned tasks for accuracy and completeness and documenting of any errors to be returned/escalatedas corresponds. + Provides daily regulatory oversight and reporting tospecifiedteamsensuring adherence to the effectiveness of Operational Risk, Know Your Customer, Regulatory Compliance Risk, Anti Money Laundering/Anti-Terrorist funding risk and Conduct risk forcorresponding departmentsand documenting any deficiencies for escalation. + Completing all assigned tasks witha high levelof accuracy and attention to detail to ensure defect trending statistics areaccuraterequiring minimal support. + Demonstrates thorough knowledge of policy, process and regulatory relatingto role, including the identification and resolution of non-complianceissues. + Conducting thorough investigations to resolveexceptionsituations, ensuring all issues are addressed promptly and accurately. When necessary, escalating tomanagementforfurther review and resolution. Preparing and responding to case correspondence with internal Bank partners, asrequired, ensuring all communications are clear,accurate, andcomply withorganizationalstandards. + Providing guidance,supportand training to other team members. + Ensure strict adherence to Bank security procedures, including assigned authorities and Limits. + Performing related sundry duties as assigned, including providing coverage on a variety of jobs within a unit asdeterminedby operational requirements. + Completing remediation activities forassignedteam-initiatedtransactions, in alignment with bank policy and process, including but not limited to outbound client calls,completion and correction of client documents, updating information within bank applications, and uploading corrected documents to bank repositories. + Ensures customer service is consistent withourvalues by: + Participating in regular and on-going collaboration withstakeholders. + Timely completion of all assigned queues and defects adhering to KPI measurements, and compliance withSLA timelines 24-to-48-hour Operational Performance Commitment timelines + Proactivelyidentifyingissues/deficiencies/trends and reporting to the Managerof the team.Identifyingpotential processing efficiencies, automationopportunitiesor system enhancements. + Maintaining the confidentiality of customer information. + Provideoptimalclient servicing through potential interactions to create a relationship of mutual trust and confidence with customers and employees. + Ensuring Quality Control benchmark is met. + Maintain strict adherence toestablishedoperating and security procedures by: + Adhering toestablishedBank regulations and procedures within assigned authority and responsibility. + Maintain all keys, combinations and passwords assigned to custodyin accordance withBankregulations. **Education / Experience** + High School diploma and a minimum of 2 years of relevant working experience. + Intermediate computer skills, including common software tools (Microsoft Office products) + PreviousCustomer Service (In person or telephone) experience (Recommended) + Language Skills Fluent English language skills. + Possess strong communication and problem-solving skills. + Be able to handle multiple tasks and work under pressure. + Reporting any unusual occurrences or fraudulent activities totheManager. + Completing all required training (e.g.Anti Money Laundering, Guidelines for Business Conduct, Privacy, etc.) + Understand how the Bank’s risk appetite and risk culture should be consideredin dailyactivities and decisions. + Actively pursues effective and efficient operations of his/her respective areasin accordance withScotiabank’s Values, its Code ofConductand the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-dayto meet obligations with respect to operational, compliance, AML/ATF/sanctionsand conduct risk. + Champions a high-performance environment and contributes to an inclusive workenvironment. + Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. **\#DRGBS** Ubicación(s): República Dominicana : Santo Domingo : Santo Domingo Este || República Dominicana : Santo Domingo : Santo Domingo Norte || República Dominicana : Santo Domingo : Santo Domingo Oeste Dirección de trabajo: ZF Las americas Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital. [En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico,haz clic aquí (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.