POSITION SUMMARY

The Administrative Medical Assistant assists the Medical Assistants and the Healthcare provider with administrative communications and tasks as well as assist all patients and their families through the healthcare system by acting as a patient advocate. The Administrative Medical Assistant will work with patients to close gaps in care, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions. Duties also include but are not limited to: Tracking lab and diagnostic compliance, closing the loop with specialists by obtaining consult notes and records, assisting patients with question via telephone and patient portal message, assisting providers during preparation and pre visit planning, and maintaining health records by following the document management process. The Administrative Medical Assistant also will be required to help with Medical Assisting responsibilities as needed with duties including and not limited to: interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. 

 

 

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

 

OUR CORE VALUES

Inclusion Nurture Service Purposeful Integrity Resilient Engaged