Corporate Switchboard Operator **Date:** Jul 23, 2025 **Location:** Charlotte, NC, US, 28216 **Company:** Corning Requisition Number: 69913 **The company built on breakthroughs. ​ ** **Join us.​ ** Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   ​Come break through with us.  Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use. **Position Summary:** A Switchboard Operator is responsible for managing and operating a telephone switchboard system to ensure effective communication within an organization or facility. The role involves answering, transferring, and routing calls, providing basic information, and delivering excellent customer support to callers and internal staff. **Key Responsibilities:** + **Call Management:** + Answer Incoming calls promptly and courteously. + Direct calls to the appropriate departments, extensions, or personnel. + Handle and screen calls for priority or urgency. + Take and relay messages accurately when necessary. + **Customer Service:** + Greet callers and provide helpful information. + Assist with inquiries and efficiently direct callers to appropriate resources or departments in compliance with routing protocols and Corning's Code of Conduct. + Maintain professionalism and a friendly demeanor in all interactions. + **Administrative Support:** + Maintain an updated directory of staff and departments. + Notify staff of urgent or emergency calls. + Perform clerical duties such as data entry, or assisting with other administrative tasks as needed, including but not limited to orders/credits, etc. + **Technical Operation:** + Operate and troubleshoot the switchboard system or related equipment. + Understand basic system maintenance and report technical issues to the telephone system administrator. + **Emergency Handling:** + Manage emergency calls and follow established protocols. + Act as a point of contact for urgent communications or critical situations. **Required Skills and Qualifications:** + **Education:** High school diploma or equivalent. + **Experience:** Previous experience in a similar role or customer service is preferred. + **Skills:** + Strong verbal communication and listening skills. + Ability to multitask and prioritize. + Knowledge of telephone systems and basic troubleshooting. + Excellent organizational and time management skills. + Proficiency in using office software and equipment. + **Personal Attributes:** + Friendly, professional, and patient demeanor. + High level of discretion and confidentiality. + Ability to remain calm and composed under pressure. **Work Environment:** + Typically works in an office setting. + May require extended periods of sitting and using a headset or telephone equipment. **Career Path:** A Switchboard Operator may advance into roles such as an Order Management Specialist or Customer Operations Specialist, or other positions in communications or office administration. **This position does not support immigration sponsorship.** The range for this position is $39,880.00 - $54,835.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO. **A job that shapes a life. ** **Corning offers you the total package. ** Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one + As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career. We also offer a 401(k) savings plan with company matching contributions.  + Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs. + Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well – when Corning wins, we all win.     + Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors.  We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at. **Nearest Major Market:** Charlotte