Administrative Case Manager Denver, CO (http://maps.google.com/maps?q=1247+Santa+Fe+Denver+CO+USA+80204) Apply Description ** The Administrative Case Manager directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. Job duties include entering paperwork into project-based systems, coordinating with case managers who are conducting face-to-face case management, conducting needs-based and program eligibility assessments, engaging in community outreach, providing case management services, and program-wide service coordination. Case Manager is charged with making demonstrable progress towards obtaining and applying knowledge and experience in field-relevant best practices and standards. This program serves Veterans and their families. The Administrative Case Manager can expect to primarily work with teammates but at times will work directly with the participants we serve to facilitate services and coordinate care. ESSENTIAL DUTIES AND RESPONSIBILITIES · Ensures that the Veteran’s voice is incorporated into all aspects of programming. · Work with identified peer case managers who provide case management services to Program Clients to enter in required documentation into project-based system. · Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings. · Responsible for understanding and implementing their assigned program according to program funder and Volunteers of America standards and expectations. · Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field. · Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position · May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices. · Clearly documents all client interactions along with required eligibility and demographic information. · Performs duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams. · Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress towards working in accordance with these practices and standards. · Performs all other duties as assigned. SUPERVISORY RESPONSIBILITIES· N/A WORKING CONDITIONS AND PHYSICAL REQUIREMENTS · Travel throughout the program’s service area is required on a regular basis. · Must be able to work in diverse and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives. · Be able to work in front of a computer for large part of an 8-hour work day POSITION TYPE AND EXPECTED HOURS OF WORK · Full-Time or Part-Time as indicated in posting. · Work hours may vary but are typically scheduled around a 40-hour workweek designed to fulfill program objectives with occasional overtime requirements. LOCATION· Throughout program service area. VSS Field Offices located in: Denver, Greeley, Fort Collins, Grand Junction, Durango, Pueblo, and Colorado Springs. Pay Range: $23.00-25.00/hr Requirements COMPETENCIES · Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service). · Models and VOACO’s three strategical critical virtues of HHS (Hungry, Humble, People Smart). MINIMUM QUALIFICATIONS OF POSITION · Bachelor’s degree in human services, social work, or a closely related field or related experience. · Must possess a Colorado driver’s license and state-mandated automobile insurance. · Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available). · Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter. PREFERRED QUALIFICATIONS OF POSITION · SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification KNOWLEDGE AND SKILLS · Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles. · Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions. · Ability to work and thrive within a diverse, multicultural team environment. · Ability to take initiative and work independently. · Ability to communicate effectively verbally and in writing. · Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which are commonly present while working with persons in need of services. · Ability to navigate through multiple software programs, such as Adobe, Microsoft 360 and other pertinent computer software used for the program. Salary Description 23-25/hr