■ (* denotes an “essential function”)

· *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)

· *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.

· *Utilize appropriate logs and/or tracking software for all administrative support work

· *Ensure that job tickets are properly filled out before beginning work

· *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle

· *Communicate with team members, lead, supervisor or client on job or deadline issues

· *Meet contracted deadlines for accepting, completing, and delivering all work

· *Troubleshoot basic equipment problems

· *Interact with clients over the phone, via video or electronically

· Prioritize workflow

· Performs Quality Assurance on own work and work of others

· Answer telephone, emails, and place service calls when needed

· Adhere to Williams Lea policies in addition to client site policies

· Use equipment and supplies in a cost-efficient manner