Job Summary:

Performs various administrative duties in an efficient manner to support area office staff. Coordinates and controls the activities, plans, and programs of the designated areas of responsibility. Models and delivers a distinctive and delightful customer experience.

Job Responsibilities:

Customer ExperienceResolves customer issues and answers questions to ensure a positive customer experience. Documents customer complaints in Power Center system.Models and shares customer service best practices with all area staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).OperationsScreens telephone calls, redirects to individuals who can quickly and efficiently respond when needed, and takes messages as necessary.Cascades key communications to the area and associated districts, as instructed by Director Pharmacy & Retail Operations.Supports Director, Pharmacy and Retail Operations with store visit scheduling, preparation, visit documentation and reporting. Holds weekly meetings to prepare for visits.Approves PTO for area staff, district staff, and store managers.Provides area recruitment support for Director Pharmacy & Retail Operations: communicates with target schools and internal recruiting teams, coordinates campus recruiting events, follows up with interview candidates to provide interview logistics and/or offer details. Provides recruitment support for Healthcare Specialty Supervisor.Screens correspondences, prioritizes mail, and drafts responses as appropriate. Refers more complex issues and/or urgent matters to the appropriate individual, gathers any additional information needed to respond.Support District Manager and Healthcare Specialty Supervisor with relevant information collection and system submission, approvals, and requests (e.g., FDF request submission).Schedules, prioritizes and follows up on meetings and appointments for the Director, Pharmacy and Retail Operations.Maintains calendar and issues reminders and monitors appointments to assure the office operates efficiently. AccessesDistrict Manager calendar to support scheduling of area meetings and calls.For the Director, Pharmacy and Retail Operations, coordinates meetings by preparing logistics (travel, lodging), preparing meeting content, and ensuring availability of appropriate software, equipment, meeting space, and other items (food, supplies). Supports meeting facilitation.Makes necessary travel arrangements, including ground transportation and hotel accommodations. Prepares travel itineraries for supervisor and direct reports.Processes reports and monitors incoming invoices and donation requests. Prepares forms to process and pay invoices for area office and stores. Reconciles district ledgers including payroll distribution on a monthly basis.Prepares area staff, district staff, and store managers’ payroll; resolves payroll issues when necessary.Submits store or pharmacy hours changes on WalNet, resets Authenticator IDs. Informs Board of Pharmacy about any Pharmacy Manager changes.Organizes and maintains paperwork and files from all stores in the area.Handles confidential and/or sensitive information with discretion.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Performs general office duties and completes special assignments and other tasks as assigned, (e.g. report generation).
Training & Personal DevelopmentAttends training and completes PPLs requested by Director, Pharmacy & Retail or Regional Vice President.Seeks self-development by monitoring one’s performance, setting high personal standards, seeking best practices, learning from others, and improving one’s job performance.
CommunicationsServes as a liaison between the stores, the area office and the corporate office.Reports disciplinary issues and customer complaints to management.About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com